The hotel is clean; staff is friendly and willing to reach out for any help. Parking is not free though $20/day. Breakfast is standard. Overall is good stay for the money.

Excelent

No issues checking in, great customer service. Enjoyed cleaniness of room, spacious. Good breakfast options.

Totally worth the stay

Always smile! Infront of the building a lot of mess/ cigaerette butts. Dont know if somebody’s cleaning it. Requested for a TV remote because we do not have it inside our room it took more than 2 hours, I still need to make a call to follow up the status of my request before they gave us. Needs to improve customer service.

No wifi in 5th floor. TV is not working (no signal and no channel). Heater/AC is too noisy when it running at night. I requested room service at 11 AM when I going out but nothing was done. Front desk said they switched us to a better room on the system but forgot to let us know to get the new key to switch to the better room. Hence, we have to continue staying the room until we check out.

It was clean, great staff, quiet, good breakfast, fast check inn

This qas a great place to stay. A little bit away from the main hotel areas near DLR and the convention center but still a good choice. Really clean, staff was great, room was spacious, parking rate was reasonable. Will be staying here again.

Nicely new renovated hotel, it’s located close to asian town which is perfect for us. The area around the hotel seems a little bit unsafe but as long as you stay within the hotel zone I think you should be fine. The first night there, the hotel lost its power but the clerk told us ahead of time while checking in, they even subtracted one parking day from that. ($20/day very expensive but I guess it’s CA thing). overall, I would definitely come back

We checked in on a Wednesday and checked out on a Monday. We did not receive a cleaning on the 3rd day as promised even though we notified the front desk on Saturday evening after coming back to no toilet paper or clean towels. They promised someone would come the next day (Sunday) but when we came back to our room late in the afternoon our room had not been cleaned. There was a maid on our floor and we told her that our room had been skipped and she notified that our room was not on her list to be cleaned but she would come in and clean it before she headed out for the day. We received cleaning in the 5th day finally but checked out the next morning.

Amazing place to stay! Close by Disneyland and right off of the freeway.

Great place to stay. Location isn’t that bad. Breakfast is really good with breakfast sandwich’s.

Staff was friendly. Everything was new and clean. However, the bed was so uncomfortable! My husband and I could barely sleep. It was rock hard and made us sore the next day.

Room was spacious and the gym was nice. Breakfast wasn't the best and it was a bit noisy with the highway right there

John at the front desk was wecoming and professional. he and the other staff helped get our vacation off to a great start.

The property rooms are new and clean very safe and quiet the only thing i didnt like was that they charge you 20 per day for parking and if using there phone you will be charge 75c a call no matter if its local

Clean and convenient room with plenty of amenities! The kitchenette is stocked with utensils, plates, cups, a fridge and even a dishwasher. Great breakfast spread that is definitely worth making it to in the mornings! Great snack bar options as well. Overall a great stay and great hotel.

Parking on site, pull-out sofa bed and good breakfast included

The breakfast meet to have eggs and cream cheese

This hotel was very new, clean, and spacious. I love having a full fridge and microwave. Just ask for a burner from the front desk. The staff was nice and friendly. I stayed here with my family including 3 boys. The breakfast was good, hot quick jimmy dean meals, and make your own waffles. The 24 hour coffee and tea in the lobby is a nice touch. My only gripe was that the shower water pressure was not great, and it didn’t get hot enough.

Hard to enter property from southbound Harbor Blvd, and heavy traffic makes it hard to exit. Front desk lady on Thanksgiving Day couldn’t be bothered to look up from her phone to greet customers, unprofessional. Otherwise, very good value and comfortable stay.

It wasn't bad at all, until the staff at breakfast let me know i was bothering him. Then checking i had mu dog was told nothing about a charge. It would of been ok,but the girl that checked my out said i didnt need a reciept because its would be emailed. Still havent received it. Then i called about a 75.00 charge (unexpected) she said the eas for my dog, i said why didnt you tell me ? She basicly said if i didnt like it i can make a complaint about it. And hung up.

Only one elevator was working requiring 10-15 minute wait. Electricity was shut off from 10:00pm-3:00am making it uncomfortable to sleep. We were advised that the electricity would be turned off but should only be an hour or so. Water in shower only reached warm temp. Patio furniture cushions needed cleaning. Difficult getting in and out of hotel was difficult due to traffic.

Room fan HVAC would not turn off. Noisy all night

Really nice and clean place to stay. Staff was kind and professional. Highly recommend!

With no notice we got back to our room to find out that electricity was off from 8 pm to 4am on a Friday night. So unacceptable Had I known I would not have made my 10 day reservation. I would like some compensation for this. Lisa Lam

The property had no power when I arrived for check-in. Very unsafe. The front desk staff were operating with flashlights and one occupant was stuck in the elevator. The power was out from 8pm till the following morning. No back up generator

Our stay here was great, everything was nice and clean and parking was very easy. Only thing is you can hear everything that’s happening next door so we often heard the others guests next door every morning at 6am talking and walking around. But really, other then that we had a great experience and can’t wait to go back when we visit again.

It was an amazing experience to stay in this clean hotel.

This hotel was very clean, had a reasonable breakfast included and was in an area that felt safe.

Very clean rooms, happy staff, close to our concert plans

Hotel rooms were very clean and spacious. My room was changed two times with just one call from staff letting me they over booked and promised me 2 rooms. When I checked in I was told they called me multiple times (which they didn’t) to let me know they only had 1 of the rooms they promised me and I either had to wait till 2 am or find another hotel. Luckily some nice man gave up his room for me. I was told they would comp me a room for my troubles and once I checked out they confirmed but find out when I asked for my new receipt, they couldn’t because “I booked thru a third party”. I was also promised a call from the manager which never came. So BEWARE if you book from a third party, they will provide no help and you will be on your own.