Pickalbatros Villaggio Aqua Park - Portofino Marsa Alam

Very big and amazing property with everything available. Very welcoming and amazing service. Great rooms and great beach. So much fun things to do for kids and adults. Clean rooms and restaurants.

Everything, just amazing! Mohamed Khaled is the absolute number 1, always super helpful and available

Everything

Nothing to mention

I would like to express my sincere gratitude and appreciation to Mr. Mohamed Khaled, who is truly one of the most exceptional professionals I have ever met. From the very moment I arrived at the hotel, he personally welcomed me with warmth, professionalism, and genuine care. Throughout my entire stay, he never stopped checking on me and ensuring that everything was perfect. His dedication to guest satisfaction is truly remarkable. Upon my arrival, he kindly upgraded my room free of charge, which immediately made me feel valued and appreciated as a guest. The following day, when I experienced a very minor issue, he handled it immediately and professionally, and even upgraded me once again to a higher room category. This level of attention, generosity, and commitment to guest comfort is something that is rarely seen. What impressed me even more than his professionalism was his personality. Mr. Mohamed Khaled is extremely polite, respectful, helpful, and genuinely cares about making guests happy. His primary goal is clearly the comfort and satisfaction of every guest, regardless of the circumstances. He made me feel as if I was staying in my own home rather than simply being a guest at a hotel. To be honest, before arriving at the resort, I was very hesitant because I had spent many years staying with other hotel groups. However, after experiencing the level of service, care, and hospitality provided by Mr. Mohamed Khaled, my opinion completely changed. He made me feel truly welcomed and appreciated, and for the first time I felt that I was not just another guest, but someone genuinely cared for. I truly believe that Mr. Mohamed Khaled is one of the people who actively promote tourism in Egypt. He represents Egypt in the best possible way and is a wonderful ambassador for Egyptian tourism. People like him leave visitors with a lasting positive impression not only of the hotel, but of Egypt as a whole.

Honestly, the only disappointing part of my stay was having to check out and return to work! 😅 The experience was so enjoyable and relaxing that I wish I could have stayed longer. Other than that, I have absolutely no complaints.