This was my first vacation home my family and I have ever booked so I really had no idea what to expect but after our stay at The Byrd Nest we surely do have high expectations for the next ones! The communication with the homeowners from the beginning was exceptional all the way to the end of our stay. We did have some issues checking into the home but as soon as I communicated with Mamie, the home owner, the issue was instantly resolved. I mean when I say the customer service was incredible, I sincerely do mean it! Mamie and her husband made sure our stay was great and possible, these two are very understanding, empathetic & patient people which is just what a family needs when booking a vacation home! My family and I want to thank the homeowners for our wonderful stay, definitely will be booking again!