BANCAL HOTEL and SPA

The friendly staff, the large facilties, the food. It's so large that you feel like there's not much other people. Always space at the pools etc. I enjoyed my stay a lot.

They could at least include water at dinner. Forcing you to buy a bottle of water every dinner is a bit annoying. Not all drinks, just some water. Also I visited the spa and the sauna was not hot. Between 50-60 degrees which is not enough. I mentioned it to the attendant and the right thing to do would have been to offer a partial refund given that the facilties weren't working as expected, which they didn't. I go to the spa to enjoy a hot sauna and it wasn't working properly. Personal preference: the cussions in the bed are incredibly soft and feel quite budget, I would like to have some sturdy ones available.

Todo en general, muy buenas instalaciones y mucha tranquilidad. Volveré a reservar nuevamente.

Debes caminar bastante desde las habitaciones hasta la recepción o buffet. Si no te gusta caminar no es tu estancia perfecta.

Esmorzar amb molta varietat, tot boníssim

tot ens ha semblat bé

Beautiful design as a whole. Beautiful and clean rooms. Nice infinity pool. Peaceful location.

I understand the property has a eco minimalist design but made the place feel impersonal and unwelcoming. Not warm, friendly nor helpful service from the staff. Most staff did not speak a decent level of English so interactions were short, unclear and unfriendly. Horrible food at the snack bar and decent at Larrife at best. What I’m disappointed about the most is that the hotel clearly is trying to place itself in the high end/luxury category but the experience felt extremely subpar. Would have been happy with what I got if I was staying at a 3 start hotel, not a 4 star.