Thalassa Beach Boutique Resort

break fast options were less, music should have been more vibrant , we liked the room size and the ambiance.

dinner was good

The location was simply excellent, perfect near the beach and excellent to walk out in the mornings

There is nothing that comes to mind .. maybe adding a few additional facilities like a gym, pool etc. Might just help.

Very comfortable beds and a lovely setting. I big thank you to housekeeper for Poseidon room!! Wanted for nothing.

The breakfast was fantastic both in choice and standard of food. The waiter service at breakfast was good.

Although the staff were all very pleasant and friendly once you gained their attention it could take a while to catch their eye. The lack of attention was rather frustrating ( as I work in a 5 star service industry maybe I expected too much) you would order a drink but they wouldn’t remove your empty glass, on a number of occasions I received a cutlery basket with spoons and folks but no knives which was required, it took a while to get them. Following breakfast I asked for a drink on the sun bed but was told no you have to have breakfast at the table, I wasn’t listened too. Lastly and sorry I didn’t realise til I left but I wasn’t charged for cake and coffee we had one afternoon, I will pay on my next visit to Ashwen, promise 😊 There are an abundance of staff so with some additional customer service training and maybe a restriction on use of personal mobile phones which seemed to distract them they could make the experience outstanding I advised the hotel on numerous occasions it was our 10th wedding anniversary and I tried to contact them to arrange something but got no response from my emails when a friend contacted the hotel for us I was advised they only communicate via WhatsApp, reception confirm this as I had a problem with my WhatsApp this resulted in me not being able to arrange something for arrival. Lastly the steps to the room, down to the beach, restaurant are rather large so it was difficult for me due to having a knee problem.