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Reviews
2 / 10
Dissaponting stay - very different from the listing
The location was good, and the properties potential and that’s where it stops.
Unfortunately, our stay was quite a letdown. The apartment looked pristine, clean, and modern in the photos on Booking.com, but in reality it was nothing like that.
First of all, there were many stairs to access the property, which were not mentioned or clearly shown in the listing. Once upstairs, we found clear signs of water damage throughout the living and kitchen area — visible stains on the walls, cracks, and warped or rotten skirting boards, which made the space feel tired and poorly maintained. Several of the blinds in the living room were also broken or not working properly.
The kitchen itself was generally fine, but the fridge could have been cleaner. The bathroom was very small, the shower drain struggled to cope with water, and overall privacy was lacking. The bedroom was also quite small, the mattress was far too soft, and there was no heating in the property, which made the nights very cold.
When we contacted the host about heating, she confirmed there was none and provided a small electric heater the next day. While appreciated, it was noisy, not very effective, and made it hard to sleep at night.
The terrace was also disappointing. It was advertised as having outdoor seating, but everything was covered and the area did not look inviting or usable at all.
To make matters worse, the host repeatedly requested a €100 deposit to be paid into a private bank account, which we refused, as the booking was made through Booking.com. After sending photos of the issues we encountered, the host acknowledged them.
Overall, the apartment did not match the listing, and the experience was disappointing. We would not choose to stay here again.
Will be requesting a partial refund.
3 / 10
No recomendable
Las vistas y que había parking público al lado
Ningún tipo de cuidado, el baño no se limpió ni pidiéndolo, bichos por la casa, lagartijas por el sofá y para finalizar un ratón. No fue cómodo, más bien desagradable esperando pasar una buena estancia
6 / 10
Lo mejor… la terraza
La terraza, las vistas y la zona muy tranquila, fácil aparcar
Muchas escaleras, muy estrechas, poco cuidados los acabados de la construcción, aunque es acogedor
9 / 10
Preciosas vistas en apartamento.
Apartamento con vistas hacia el mar, la terraza es perfecta, aunque la pudimos disfrutar poco por el mal tiempo
Sofa y cama comodos.
La conexión de Wifi buena, para nosotros era importante porque teniamos que teletrabajar algún día.
Tenía calefactor y mantas que nos vinieron muy bien porque hizo frio.
Gracias al aparcamiento que hay enfrente se puede aparcar sin problema a todas horas.
En 10 minutos andando estas en el centro.
La distribución es un poco peculiar y las escaleras del principio empinadas, pero te acabas acostumbrando
Me hubiera gustado tener una cafetera de capsulas y algún alimento basico más en la cocina, aceite, azucar, etc. Me faltaron tambien servilletas o papel de cocina.
Apartamento con vistas hacia el mar, la terraza es perfecta, aunque la pudimos disfrutar poco por el mal tiempo
Sofa y cama comodos.
La conexión de Wifi buena, para nosotros era importante porque teniamos que teletrabajar algún día.
Tenía calefactor y mantas que nos vinieron muy bien porque hizo frio.
Gracias al aparcamiento que hay enfrente se puede aparcar sin problema a todas horas.
En 10 minutos andando estas en el centro.
La distribución es un poco peculiar y las escaleras del principio empinadas, pero te acabas acostumbrando
Me hubiera gustado tener una cafetera de capsulas y algún alimento basico más en la cocina, aceite, azucar, etc. Me faltaron tambien servilletas o papel de cocina.
9 / 10Outstanding·Feb 2024
Das Apartment ist sehr geräumig und liegt nahe der Stadtmitte. Strand, Busterminal und viele Restaurants sind fußläufig gut zu erreichen. Die Küche ist ausgezeichnet ausgestattet, bietet gute Kochmöglichkeiten und verfügt über ausreichend Geschirr und Besteck. Das Bett ist sehr bequem, groß und die Bettdecke ist riesig. Ein besonderes Highlight ist die große Dachterrasse, von der aus man bis hinunter zum Meer schauen kann.
6 / 10Average·Aug 2026
La terraza, las vistas y la zona muy tranquila, fácil aparcar
Muchas escaleras, muy estrechas, poco cuidados los acabados de la construcción, aunque es acogedor
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Ático La Dehesa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Ático La Dehesa pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ático La Dehesa?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, gym, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Gym
WiFi/Internet
Beach access
Cleaning products
Map of Puerto de la Cruz
Ratings and reviews
6.7 / 10
Average(15 Ratings)
100% verified reviews
9 / 10Outstanding·Mar 2026
Apartamento con vistas hacia el mar, la terraza es perfecta, aunque la pudimos disfrutar poco por el mal tiempo
Sofa y cama comodos.
La conexión de Wifi buena, para nosotros era importante porque teniamos que teletrabajar algún día.
Tenía calefactor y mantas que nos vinieron muy bien porque hizo frio.
Gracias al aparcamiento que hay enfrente se puede aparcar sin problema a todas horas.
En 10 minutos andando estas en el centro.
La distribución es un poco peculiar y las escaleras del principio empinadas, pero te acabas acostumbrando
Me hubiera gustado tener una cafetera de capsulas y algún alimento basico más en la cocina, aceite, azucar, etc. Me faltaron tambien servilletas o papel de cocina.
9 / 10Outstanding·Feb 2024
Das Apartment ist sehr geräumig und liegt nahe der Stadtmitte. Strand, Busterminal und viele Restaurants sind fußläufig gut zu erreichen. Die Küche ist ausgezeichnet ausgestattet, bietet gute Kochmöglichkeiten und verfügt über ausreichend Geschirr und Besteck. Das Bett ist sehr bequem, groß und die Bettdecke ist riesig. Ein besonderes Highlight ist die große Dachterrasse, von der aus man bis hinunter zum Meer schauen kann.
6 / 10Average·Aug 2026
La terraza, las vistas y la zona muy tranquila, fácil aparcar
Muchas escaleras, muy estrechas, poco cuidados los acabados de la construcción, aunque es acogedor
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Puerto de la Cruz
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Gym
WiFi/Internet
Beach access
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Ático La Dehesa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Ático La Dehesa pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ático La Dehesa?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, gym, and wifi/internet.
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