Lukay Las Brisas

The hotel has a good location and easy to find and rooms are really nice and beds are comfy

Location

Old rooms, we need to upgrade to the suite rooms to make our stay more enjoyable

Breakfast 6/10 . Room and balcony good, location was great. Located on the beach!! Could have gone for a swankier more modern hotel but it is hard to put a price on that balcony and view.

Breakfast could be improved. Balcony furniture was tatty and would have been nice to have balcony fan. In fairness I could have asked for one and probably would have got one. All round, the hotel was a little tired and tatty.

The location was good. The food. Staff were pleasant.

I expected the hotel to be as shown in the advertised photos. I was completely enamoured by what I saw online, which ultimately led me to book with them. Unfortunately, my experience was disappointing.When we arrived, the receptionist could not initially find our booking. I'm not sure whether there was a communication issue between Booking.com and the hotel's system, but I had to confirm several times before I felt confident that everything had been sorted out. Since we were travelling with children, I asked if an early check-in would be possible, but we were informed that it would incur an additional fee. Fortunately, the staff allowed us to leave our luggage while we went out for breakfast.When we finally checked into our room, I was disappointed to find that it did not match the photos advertised online. The ground-floor bathroom had no sliding shower door, and every time we showered, water spilled onto the bathroom floor. We tried to stay on one side of the shower to minimize the overflow, but water still pooled outside, creating a potential safety hazard, especially with children in the room.The staff were pleasant and courteous throughout our stay. However, there were ongoing renovations during our visit, and the swimming pool was noticeably dirty. Unfortunately, it also looked very different from the photos used to advertise the property.On a positive note, the breakfast was excellent and was one of the highlights of our stay.Overall, while the staff and breakfast were great, the condition of the room and pool, combined with the discrepancy between the advertised photos and the actual property, did not meet our expectations.