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Includes essentialsAir conditioning and more
Location
Reviews
5 / 10
Decepcionante
Well, in terms of location, the apartment is excellent. It is very close to the subway and train stations, so getting around—you know, commuting to the center where the activities are in Vienna—is very easy and very fast. As for its size, the apartment is also good; it is quite spacious.
However, the hosts' welcoming is very poor. First, they don't provide a WhatsApp contact number so that you can have quick and efficient communication. The only way to reach them is through Booking messages, which they simply don't answer.
Upon arriving in Vienna, we had an issue with the lockbox where the key was kept, because the instructions said it was right to the left of the building's door. We couldn't find this lockbox anywhere. So, we went to another building, thinking we had gotten the wrong street number. And the code didn't work at this other building either, because naturally, the lockbox wasn't, you know, for that building. We went back to the original building, and someone from a nearby hotel helped us locate the lockbox via Google Earth. They only replied to the message I had sent asking for directions to the box an hour later—after we had been trying to find it at night, in the dark, in the rain, with an entire family. So it was really bad.
The instructions need to be clearer. If possible, they should take photos or send a video so the person renting the place can quickly identify where the key is and get into the apartment. It was really a bad experience.
The second point is that upon entering the apartment, after all that stress, we went to use the Wi-Fi. It simply didn't work; the password wouldn't go through. I messaged them twice, and they just didn't reply. We spent four days in Vienna without Wi-Fi in the apartment. So, yeah, their communication is very poor, and on the only communication channel we have, they don't answer. Regarding the apartment's amenities, the towels smelled like mold. The impression we got is that they wash the towels in the apartment itself, because when we arrived, they were hung out on a drying rack inside the apartment—both the towels and the bed linens—and they just leave them to dry right there inside, with no sunlight, no breeze, nothing.
10 / 10
Volvería sin duda
Está muy bien ubicado, totalmente remodelado, limpio y amplio
El edifico podría estar mejor pero no afecta la estadía
1 / 10
Be careful if they change the apartment. And ask for photos before checking in.
Nothing because I didn't get the same apartment which I reserved. !!
Dachgeschoss. ( Roof apartment ) Top 23 . Old. Windows without curtains . There's no parking for download upload . It's not for relaxing apartments . It's for a business trip . Price totally not for this quality .
1 / 10
Disappointing
Heinestrasse 19/5
Minus points
Pillowcases still damp on our arrival and washing hanging up to dry in the apartment
No 2nd set of keys
No internet
Telephone nr listed unavailable
Took over 36 hours to respond to a message via booking.com
No bedside lights in 2 of the
Plus points
Bathrooms were clean
Great coffee in the hotel Babula 1 minutes walk away
Quiet area walking distance to the centre approx 20
Heinestrasse 19/5
Minus points
Pillowcases still damp on our arrival and washing hanging up to dry in the apartment
No 2nd set of keys
No internet
Telephone nr listed unavailable
Took over 36 hours to respond to a message via booking.com
No bedside lights in 2 of the 3 bedrooms
Dead insect remains after being swatted on the walls in our bedroom , flys I think, difficult to tell.
No forewarning that there would be no water from 8am on 2 days because of pipe repairs that were planned in February ( would have cancelled and gone elsewhere maybe)
A dead pigeon in each of the courtyards that the windows open on to….in varying states of decomposition
Appartamento accogliente, grande e moderno. Vicino a un parco di divertimenti e fermate dei mezzi pubblici a pochi passi.
Non essere riuscito a comunicare con l'host nei giorni precedenti. Bisogna eseguire le indicazioni di messaggi automatici.
10 / 10Outstanding·Aug 2026
Struttura pulita, completa di tutti i servizi, vicina alla metro e ai market
8 / 10Excellent·Aug 2026
Es bastante amplio. Todas las instalaciones están muy nuevas.
Nos dejaron en un tendero portátil toda la ropa de cama tendida de los inquilinos anteriores y había bastantes mosquitos en la casa.
5 / 10·Oct 2026
Well, in terms of location, the apartment is excellent. It is very close to the subway and train stations, so getting around—you know, commuting to the center where the activities are in Vienna—is very easy and very fast. As for its size, the apartment is also good; it is quite spacious.
However, the hosts' welcoming is very poor. First, they don't provide a WhatsApp contact number so that you can have quick and efficient communication. The only way to reach them is through Booking messages, which they simply don't answer.
Upon arriving in Vienna, we had an issue with the lockbox where the key was kept, because the instructions said it was right to the left of the building's door. We couldn't find this lockbox anywhere. So, we went to another building, thinking we had gotten the wrong street number. And the code didn't work at this other building either, because naturally, the lockbox wasn't, you know, for that building. We went back to the original building, and someone from a nearby hotel helped us locate the lockbox via Google Earth. They only replied to the message I had sent asking for directions to the box an hour later—after we had been trying to find it at night, in the dark, in the rain, with an entire family. So it was really bad.
The instructions need to be clearer. If possible, they should take photos or send a video so the person renting the place can quickly identify where the key is and get into the apartment. It was really a bad experience.
The second point is that upon entering the apartment, after all that stress, we went to use the Wi-Fi. It simply didn't work; the password wouldn't go through. I messaged them twice, and they just didn't reply. We spent four days in Vienna without Wi-Fi in the apartment. So, yeah, their communication is very poor, and on the only communication channel we have, they don't answer. Regarding the apartment's amenities, the towels smelled like mold. The impression we got is that they wash the towels in the apartment itself, because when we arrived, they were hung out on a drying rack inside the apartment—both the towels and the bed linens—and they just leave them to dry right there inside, with no sunlight, no breeze, nothing.
Parking is not specified as an available amenity at Luxuriöses Duplex Apartment 130m2. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Luxuriöses Duplex Apartment 130m2 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxuriöses Duplex Apartment 130m2?
We found 4 amenities for this rental. This includes air conditioning, non-smoking, family friendly, and contactless check-in/out.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning and more
About this apartment rental
Spacious Accommodations
Amenities
Air conditioning
Non-smoking
Family friendly
Contactless check-in/out
Map of Vienna
Ratings and reviews
7.6 / 10
Good(170 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
Appartamento accogliente, grande e moderno. Vicino a un parco di divertimenti e fermate dei mezzi pubblici a pochi passi.
Non essere riuscito a comunicare con l'host nei giorni precedenti. Bisogna eseguire le indicazioni di messaggi automatici.
10 / 10Outstanding·Aug 2026
Struttura pulita, completa di tutti i servizi, vicina alla metro e ai market
8 / 10Excellent·Aug 2026
Es bastante amplio. Todas las instalaciones están muy nuevas.
Nos dejaron en un tendero portátil toda la ropa de cama tendida de los inquilinos anteriores y había bastantes mosquitos en la casa.
5 / 10·Oct 2026
Well, in terms of location, the apartment is excellent. It is very close to the subway and train stations, so getting around—you know, commuting to the center where the activities are in Vienna—is very easy and very fast. As for its size, the apartment is also good; it is quite spacious.
However, the hosts' welcoming is very poor. First, they don't provide a WhatsApp contact number so that you can have quick and efficient communication. The only way to reach them is through Booking messages, which they simply don't answer.
Upon arriving in Vienna, we had an issue with the lockbox where the key was kept, because the instructions said it was right to the left of the building's door. We couldn't find this lockbox anywhere. So, we went to another building, thinking we had gotten the wrong street number. And the code didn't work at this other building either, because naturally, the lockbox wasn't, you know, for that building. We went back to the original building, and someone from a nearby hotel helped us locate the lockbox via Google Earth. They only replied to the message I had sent asking for directions to the box an hour later—after we had been trying to find it at night, in the dark, in the rain, with an entire family. So it was really bad.
The instructions need to be clearer. If possible, they should take photos or send a video so the person renting the place can quickly identify where the key is and get into the apartment. It was really a bad experience.
The second point is that upon entering the apartment, after all that stress, we went to use the Wi-Fi. It simply didn't work; the password wouldn't go through. I messaged them twice, and they just didn't reply. We spent four days in Vienna without Wi-Fi in the apartment. So, yeah, their communication is very poor, and on the only communication channel we have, they don't answer. Regarding the apartment's amenities, the towels smelled like mold. The impression we got is that they wash the towels in the apartment itself, because when we arrived, they were hung out on a drying rack inside the apartment—both the towels and the bed linens—and they just leave them to dry right there inside, with no sunlight, no breeze, nothing.
$$$$
7.6Good
(170 Ratings)
"Está muy bien ubicado, totalmente remodelado, limpio y amplio"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning and more
Map of Vienna
About this apartment rental
Spacious Accommodations
Amenities
Air conditioning
Non-smoking
Family friendly
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Luxuriöses Duplex Apartment 130m2. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Luxuriöses Duplex Apartment 130m2 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxuriöses Duplex Apartment 130m2?
We found 4 amenities for this rental. This includes air conditioning, non-smoking, family friendly, and contactless check-in/out.
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