RoheN HAKONEYUMOTO

Location - excellent. Not too far from the train station, just about a 10 minute walk. Beautiful, quiet neighbourhood away from the main street. Modern and very polished facilities. Beautiful and relaxed vibe inside. This is a hotel/hostel, they have both private rooms as well as hostel-type rooms. I stayed at the hostel room, which had by far the best beds/accommodations I've seen. Each bed is basically like a tiny bedroom, with a fully lockable wooden door, and a very large bed and cozy interior. All amenities are in a nice bag and there are plenty of outlets, individual AC, etc. Staff is excellent and very friendly. Luggage can be stored in their lockers. Showers, toilets, etc. are spotless.

The onsen is okay, not really worth it compared to other places. Food is a bit pricey but worth it if you don't feel like going out. Overall everything was very good.

The hotel is a lovely old Japanese house with modern design. The room I slept in was clean, spacious for a pod and very comfortable and quiet. It is more spacious than it looks in the pictures. I enjoyed sukiyaki in their restaurant in the evening which was delicious. Bathrooms were clean and comfortable. The lounge area on the second floor is a comfortable space to use. It is located very close to the main station, which was also very convenient.

I regret that hotel guests have to pay for the in house onsen. This should be complimentary or a discount given for hotel guests. It is quite expensive compared to the other onsen in the area when already being a hotel guest. My check in experience was very unfriendly, unfortunately. The supervisor lady who checked me in clearly lacked a sense of hospitality and customer service. The description of the hotel says luggage storage is provided, however, she required I pick up my luggage in the middle of the day at 4pm to free a hotel locker for other potentail guests (which I later found out there were none) and did not provide any alternative for storing my big suitcase. She just said I needed to transfer it to a coin locker at the station and pay extra money and waste my time exploring the town to do this transfer. I suggested I could free the locker in the morning and asked to leave my suitcase at the front desk instead so other guests could use the locker but that as well was not possible for her. Her attitude made my stay more complicated and inconvenient when it should be the contrary. I felt like she did not care at all about assisting customers or finding a solution to provide good service and a positive experience. Hopefully, another colleague in the evening was more helpful and let me use the locker for longer which in the end made my stay very nice and comfortable. This lady should definitely receive training in customer service and empathy. Her unwelcoming and hostile attitude impacted my whole day and kepy me worrying about logistics when I should have enjoyed Hakone. Above all, it was my birthday that day which she couldn't care less for.

A beautifully restored old wooden building just across the river from the Hakone-Yumoto train station. The common spaces were spectacularly designed. It had a bar and a limited food menu was offered. I stayed in one of the private bunks and it was very comfortable. There were three very clean individual shower rooms downstairs and three sink areas as well. Shampoo, soap, towels were provided. Upstairs was a huge lounge with coffee and tea available. Wifi was good. As it was raining really hard, I had my dinner and breakfast there. The curry at night was very good and the chasuke breakfast was perfect. They also had barista coffee. Staff was helpful although English may not be their strong suit. Nevertheless I had no trouble getting my needs met.

Nothing. It was great.

Cosy common areas Nice breakfast

The beds are awful The rooms are tiny