Holiday Inn Express & Suites Chicago Schaumburg by IHG

Safe, Convenient, Clean, Accessible to Highway

The noise above my room

There was some form of mixup between booking.com and the hotel. Juan was excellent in working through the problem and providing us a room, especially since most of the hotels in the area were sold out. Really appreciated the customer service. Very new hotel. Better than average breakfast that most hotels at this price level offer (Variety was pretty standard, but food (bacon, sausage, potatoes, etc.) were of higher quality). Bright and spacious gym. Not a lot of equipment, but good space. Staff was excellent. Housekeeping very friendly and professional. Overall, really pleased.

Hotel seems like it is still trying to sort out some "new issues." For example, there is only one ice machine in the hotel located on the third floor, even though there are spots for a machine on each floor. One gets the impression they just haven't arrived yet to install. The gym could have more equipment due to ample space. Maybe already ordered, but not arrived. Given the challenges of starting new, the staff seems like they are really trying to accommodate any way they can. To me, none of these issues are show stoppers. We would stay here again.

The property was very clean and in a great location. Staff was friendly and helpful.

Its new, everything is great and the staff,

Pricey, in the end its a new holiday inn with all the bells and whistles, three nights can get up to 1500-2000 with a family. But thats the costs of a clean, fully staffed hotel with all the new stuff.