Valhalla Hotel & Conference Centre

Staff was friendly and helpful

This hotel in Thunder Bay was fantastic. The staff were polite, friendly and helpful with suggestions for food. The location was great as we were easily able to get back onto the trans Canada highway 1. Parking was free and had ample spaces. Shopping was located close by. Our room was spacious, updated and very comfortable and clean. We would recommend this hotel to other travellers.

This hotel was phenomenal. The first morning cleaning staff sept 1st were amazing. The cleaning staff on the 2nd was luxury hotel level. On the 3rd was just ok and on the 4th they just never came, not even adding coffee. The front staff were great when I came down and asked for the coffee and creamer while it wasn’t their job to do they went the extra mile. The elevator was down the entire stay with no sign of actually attempting to get it fixed so be prepared for a long trek down 3 long hallways, the last having an incline. The court yard was lovely though could use someone checking it, my dog found rib bones on the ground and there were cigarette butts covering the floor where some of the rooms are (it’s non smoking court yard so not the hotels fault, hopefully someone can check more often and empty the garbage that was only emptied once in my 5 day stay for an event. The restaurants food was delicious and servers amazing. I brought my service dog and they were all very kind and helpful while checking us in and the restaurant gave us the option to sit in a closed section to give my service dog some space on a very busy evening. Will definitely be staying there again in the future.