The bed broke during the night. The room was in a different location.
4 / 10
Room needs attention (water damage on the base boards, shower head leaking, sheets were stained, exposed wires in the bathroom by the shower window). Hotel hard to find from courtyard. Told it was on the 3rd floor but really on 2nd floor and then had to carry luggage up a flight of stairs. This hotel is not good for anyone with physical impairments. Main lobby was cluttered. Wifi was spotty. Had to catch an early flight and did not sleep due to noise of traffic, honking, people yelling, and other guests entering their rooms. Was not there long enough to have breakfast, but the seating area was cluttered with boxes. The positives: Room had a nice view of the castle. Recommendations: This hotel should have better signage in the courtyard or provide instructions of how to get up to the lobby. It should also let people know not easy access for those with disability.
10 / 10
We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank you Carten staff.
1 / 10
This is not a hotel in any sense of the word. The description on Hotels.com was not true. We are long time customers of Hotels.com and trust in your ability to ensure the information provided in the 'overview' is accurate. We have traveled a lot in Europe and this was the worst experience we have ever had.
Our stay began with us not being able to find the entrance. You had to enter a gate and then walk through a courtyard that can only be described as "gritty' and take an elevator to the 2nd floor - walk up 8 very steep steps to a room with a desk (which doubles as the bar). No signage directing you until the 2nd floor.
The key needed to get in and out of the gate to the street was very difficult to use and it took us 15 minutes to figure out how to get out of the gate. Thankfully, when we came back from dinner the gate was open.
The only positive thing I can say is that the woman at the front desk was very friendly.
We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank you Carten staff.
10 / 10Outstanding·Sep 2025
I had a wonderful stay at The Carten in Naples, its hidden little place just steps away from the port. The views of the city and the castle was absolutely breathtaking, especially at sunset. The room itself was a perfect blend of comfort and luxury — from the jetted tub and waterfall shower with an added oversized rain shower head to the incredibly comfortable bed that made it hard to leave in the morning. However, what truly made the experience special was the gracious host, who went above and beyond to make me feel welcomed and even served me the best cappuccino I’ve ever had. I highly recommend this place for anyone visiting Naples!
8 / 10Excellent·Jun 2025
Staff is amazing. Go up elevetor inside the plaza. Little hard to find.
6 / 10Average·Aug 2025
This is not a hotel and as said in previous comments are “luxury” apartments. Photos were deceiving. Place was hard to find in a very old building. Room was clean and spacious though. Did not like the style of the bathrooms.
While you're here, you can enjoy all the comforts of home and more, including an indoor hot tub and free WiFi, as well as a flat-screen TV and a bidet. Other amenities include designer toiletries, premium bedding, laundry facilities, and a refrigerator.
Amenities
Air conditioning
Non-smoking
Bar
Spa
WiFi/Internet
Microwave
Minibar
No pets allowed
Kettle
Laundry services
Ironing facilities
Towels
Safe
Desk
Hairdryer
FAQs
Is parking included with this townhouse?
Parking is not specified as an available amenity at Carten. For more information, we encourage you to contact the property about where to park.
Is there a pool at this townhouse?
We didn’t find pool listed as an amenity for this townhouse. It may be worth double checking if a pool is important for your stay.
Is Carten pet friendly?
Unfortunately, this townhouse is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Carten?
We found 15 amenities for this rental. This includes air conditioning, non-smoking, bar, spa, and wifi/internet.
"We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank y..."
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Includes essentialsWiFi/Internet, Air conditioning, Bar and more
About this townhouse rental
While you're here, you can enjoy all the comforts of home and more, including an indoor hot tub and free WiFi, as well as a flat-screen TV and a bidet. Other amenities include designer toiletries, premium bedding, laundry facilities, and a refrigerator.
We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank you Carten staff.
10 / 10Outstanding·Sep 2025
I had a wonderful stay at The Carten in Naples, its hidden little place just steps away from the port. The views of the city and the castle was absolutely breathtaking, especially at sunset. The room itself was a perfect blend of comfort and luxury — from the jetted tub and waterfall shower with an added oversized rain shower head to the incredibly comfortable bed that made it hard to leave in the morning. However, what truly made the experience special was the gracious host, who went above and beyond to make me feel welcomed and even served me the best cappuccino I’ve ever had. I highly recommend this place for anyone visiting Naples!
8 / 10Excellent·Jun 2025
Staff is amazing. Go up elevetor inside the plaza. Little hard to find.
6 / 10Average·Aug 2025
This is not a hotel and as said in previous comments are “luxury” apartments. Photos were deceiving. Place was hard to find in a very old building. Room was clean and spacious though. Did not like the style of the bathrooms.
$$$$
7.6Good
(92 Ratings)
"We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank y..."
While you're here, you can enjoy all the comforts of home and more, including an indoor hot tub and free WiFi, as well as a flat-screen TV and a bidet. Other amenities include designer toiletries, premium bedding, laundry facilities, and a refrigerator.
Amenities
Air conditioning
Non-smoking
Bar
Spa
WiFi/Internet
Microwave
Minibar
No pets allowed
Kettle
Laundry services
Ironing facilities
Towels
Safe
Desk
Hairdryer
FAQs
Is parking included with this townhouse?
Parking is not specified as an available amenity at Carten. For more information, we encourage you to contact the property about where to park.
Is there a pool at this townhouse?
We didn’t find pool listed as an amenity for this townhouse. It may be worth double checking if a pool is important for your stay.
Is Carten pet friendly?
Unfortunately, this townhouse is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Carten?
We found 15 amenities for this rental. This includes air conditioning, non-smoking, bar, spa, and wifi/internet.
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