St Ann's Guest House Ltd.

Staff Deserves A Raised. VERY Professional, At There Job, Yes A Few Things Can Be Added To Uplift The Property! But Its A Good Spot & Near The Q.P.S Which Is Indeed Awesome!

good location close to transportation and within walking distance of supermarket and food court

good location close to transportation and within walking distance of supermarket and food court

I was disappointed with my experience at St. Ann’s Guest House. While my overall stay was average, I encountered an issue involving transportation arranged through the front desk. Upon check-in, I requested assistance with arranging a TT rideshare for my airport transfer. I confirmed this request twice with the staff. On the morning of checkout, no one was at the front desk, and a man entered, identified himself as my driver, and I was directed by the staff. I don't remember the front desk clerk's name, but she's light-skinned of Dougla descent and approximately 5'5 " in height to proceed with him. During the ride, I was told the fare would be $400 TTD, which was significantly higher than the typical rate I had been advised (approximately $150 TTD). I felt uncomfortable questioning the driver mid-journey due to safety concerns, especially being unfamiliar with the area. Additionally, the exchange rate used was different from what I expected, which increased the cost. The driver informed me that the exchange rate per USD is $5.75 he’s using KFC rate which is confusing becuase even the the guest house exchange rate was $7.50 per UDS. KFC isnt a bank so why inform me that your using KFC exchange rate.This made me feel uncomfortable and raised concerns for me about how transportation is arranged for guests. I strongly recommend that future guests exercise caution when accepting transportation arranged through the property. This situation was unacceptable, and I expected better