Conditions de check in déplorables : échange par message avec une IA
La plage de Berria, très belle !
La récupération des clefs a été très compliquée car nous n'avions aucun interlocuteur. Il a fallu enregistrer chaque personne sur un site internet de check in (boomnow.com) puis scanner et envoyer les pièces d'identité (30 min nécessaires !). Le seul moyen pour échanger était une messagerie avec des réponses à nos questions envoyées par Intelligence Artificielle. L'IA a refusé de nous envoyer le code de la boîte à clefs afin de récupérer les clefs de l'appartement au motif que les informations sur l'un des occupants n'étaient pas complètes alors même que le site boomnow.com indiquait que toutes les informations sur les occupants étaient complètes !! Après plus d'une 20aine d'échanges avec l'IA par la messagerie (30 min !), nous avons finalement appelé un numéro qui était mis à disposition sur booking. Après 5 ou 6 tentatives d'appel pour accéder à un interlocuteur humain, les codes de la boîte à clefs nous ont finalement été communiqués. Résultat : près d'une heure d'attente devant l'immeuble de l'appartement !!
L'appartement est vétuste et mérite un rafraichissement complet. Pas de lave-vaisselle.
2 / 10
No lo recomiendo.
El punto fuerte del apartamento es la situación. Está prácticamente en primera línea de playa y es cómodo. El edificio esta bien.
Me gustaria compartir con detalle lo que no nos ha gustado porque a mi me hubiera gustado saberlo:
1. La llegada se hace cogiendo las llaves de un cajetin, lo cual hubiera sido muy cómodo si no fuera porque es la primera vez que las ponen escondidas lejos de la casa y con instrucciones poco claras.
2. Cobran 400e de fianza para cubrirse, pero el que se hospeda está totalmente desprotegido. La casa se publica con piscina (punto que marcó la diferencia a la hora de reservar...) y horno. La piscina estaba averiada sin fecha próxima de reparación y el horno es un microondas. Por otro lado, todos los muebles del interior son super viejos y no muy cuidados.. por lo que no hay nada que valga los 400e (excepto la propiedad en sí misma claro). Cuando escalamos el problema de la piscina, primero se desentendieron indicando que ellos como van a saber si se estropea. Tras contestar que claro que tienen que saberlo porque anuncian un servicio que no dan...la solución que nos dieron fué que entraramos a otra urbanización (sin darnos llave) por tanto... nunca pudimos entrar. Pedimos que se nos compensara por el servicio no recibido y en este caso han dejado de responder. Por cierto, hace 1 semana y un dia que nos hemos ido y sigo sin haber recibido mi fianza de vuelta. Tampoco modificaron el anuncio para próximas reservas indicando que no hay ni piscina (temporalmente al menos) ni horno.
3. Cocina vieja, limpieza por encima, por lo que los muebles estaban con restregones de grasa, la ducha que le cuesta tragar, el WC suelto, la funda del sofá y los cojines olían muchísimo a cerrado...
Si la casa estuviera cuidada y el trato hubiera sido correcto volveríamos encantado, pero ambas cosas han sido una decepción.
9 / 10
Excellent location and great apartment
Ubicación, amplitud
No tenía horno como decía el anuncio. El microondas no funcionaba pero lo reemplazaron rápidamente
Parking is not specified as an available amenity at Apartamento con vistas al Mar playa Berria-Santoña. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apartamento con vistas al Mar playa Berria-Santoña. Enjoy the water!
Is Apartamento con vistas al Mar playa Berria-Santoña pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamento con vistas al Mar playa Berria-Santoña?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and heating.
Parking is not specified as an available amenity at Apartamento con vistas al Mar playa Berria-Santoña. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apartamento con vistas al Mar playa Berria-Santoña. Enjoy the water!
Is Apartamento con vistas al Mar playa Berria-Santoña pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamento con vistas al Mar playa Berria-Santoña?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and heating.
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