Aura Tachibana

Enjoyed our relaxing stay. The staff was very helpful and courteous. The hotel shuttle service to and from the Hakone train station was so convenient. We used the onsen and got the half board, which was definitely and unforgettable experience.

The room was clean and quiet. It's a bit far from everything but that's easily solved by using their free shuttle bus. It takes you to the station every morning and you can have the station info desk call the hotel to come pick you up. The shower room needed some upgrades and replacement shower head. We enjoyed the bathhouse, sauna, and massage chair. While dinner and breakfast was nice be warned it's very traditional ryokan meals and it's not good for picky eaters. The staff was very nice and helpful.

The food and staff were excellent. The facilities are older, but well kept. Everyone was so nice and helpful.

We loved our stay at this ryokan in Hakone - it was our favourite stay during a rent Japan trip. This was our first time staying at a ryokan in Japan. We walked from the train station to the ryokan but you must walk about a steep hill with luggage, so yiu need to be fit. I would suggesting calling and tsking advantage of the free shuttle offered by the property. We used the shuttle to go back to the train station. We stayed two nights which was great. The service was amazing - everyone was so kind and professional. We had our breakfaat and dinner included which was wonderful. The meals were amazing! They did a great job accommodating dietary allergies in our group. The meals were a highlight of our trip. We loved trying all the different Japanese foods. Even the picky eaters in our group found enough to fill them up. We wore the traditional Japanese clothing found in our room to dinner, as did most of the other hotel guestd. We had a choice of dinner times and then enjoyed the onsen after dinner. There were 3 times to chose from for breakfast 7:30 am, 8 am or 8:30 am. We loved the choice. The bathrooms in the rooms are dated but we never used the bathrooms because we always used the hotel onsens. We had a room without a private onsen and did not feel like we were missing out on anything. There is rooftop onsens that can be booked but we found the temperature of these too hot. Overall, an amazing stay. I would definitely return again!