The Riad is beautiful, breakfast delicious and the staff is incredible. The courtyard is like a little slice of heaven.
10 / 10
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
10 / 10
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
2 / 10
We stayed here 23rd - 26th Feb 2012, 3 days at the end of a 9 day trip around Morocco. We were arriving late; I emailed the manager/owner about this and was told a taxi could be organised to get us from the station, and a dinner would be prepared for us. I knew this would be costly, but given our train wasnt arriving in Fes until 22h00, thought it would be the easiest option. We arrived and there was NO taxi to pick us up, so we had to negotiate our own and meander our way through the medina late at night to get there.
Once there, we were served up a simply shocking meal for a number of reasons. I had realised I had forgotten to inform the manager that my travelling companion was vegetarian, and so tried ringing the Riad during the day before arrival. But to no avail, wrong number - the number listed on this website is NOT RIGHT! And so we had to simply tell her upon arrival, to which we were told "it's too late, you should've told me!" ; so we (I am not a vegetarian) were both served up with a big bowl of soup for the MAIN, and the meat/rice dish she'd prepared was nowhere to be seen; my companion said she'd be fine with a quick salad or something but this was clearly ignored! VERY overpriced at 15euros per person! And to top it off, the soup had been clearly been made with lamb stock, it reeked of mutton; so my companion couldnt eat it; it was still served to her despite her vegetarianism.
A disappointing start to our stay there for certain... we couldnt believe the manageress had the audacity to still serve that soup!
Breakfast was served in a lovely tiled room off the main courtyard, though the fire ought to have been on given the low February temperatures. The riad itself and the rooms were difficult to fault, it has to be said. Clean, spacious, comfortable... Though no terrace to relax and have a drink on. Breakfast was fine; your typical Moroccan continental fare.
Unfortunately however, this riad's major failing is in its service. Only the manageress seems to be allowed/able to do anything; so when she's not there there's not really anyone to help you! WARNING: there is a curfew 7am-12am. this was not an issue for us, but on our last night we returned at 10:30pm to be told "I have been waiting an hour and a half for you to arrange your check-out details, I should be home by now" - totally unacceptable, very unprofessional - when a guest is paying to stay in a hotel, they should be put first; not made to feel unwelcome and resented in such a manner. Everything is at the management's convenience and not yours!! And if a curfew is not going to be stuck to, why enforce it?! This behaviour continued throughout our stay, a big shame as it tainted our enjoyment of our stay.
This hotel is a PAY ON CHECKOUT hotel; this is so they can add extras on to it, and also charge you in Dirhams to make the most money as possible on the exchange rates. Unlike the very authentic Riad we stayed in in Marrakech where service was top priorirty, profit second, this place is clearly run with a sole focus on profit in mind, cashing in on the Riad trend. WARNING: there is a 3.3% charge for paying on card, something NOT mentioned on their page on hotels.com. We were constantly nagged about organising a taxi for our departure through the Riad, but this was at an inflated rate of 220 Dh, when the going rate, and the rate we paid when hailing a taxi ourselves, was only 120 Dh.
With that 3.3% credit card charge, and the 30 euros robbed from us for our shocking first night meal, we generally feel very robbed by this Riad. And the Riad was only out to make money (offer of taxi and meal on arrival amongst other things). A real shame.
Aesthetically a beautiful riad, with substandard service letting it down massively. Rather than being treated like special guests, we were nothing but a source of income.
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
10 / 10Outstanding·May 2022
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
10 / 10Outstanding·Apr 2011
This Riad is beautiful and the owners were wonderful. The Riad is in a great location, is very clean and the bed was comfortable. We originally only booked 3 nights but we had such a good time we stayed another 2. Oliver and his wife were very helpful and friendly but not intrusive.
5 / 10·May 2026
The Riad is beautiful, breakfast delicious and the staff is incredible. The courtyard is like a little slice of heaven.
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a garden, as well as a rooftop terrace and climate control. Other amenities include Egyptian cotton sheets, premium bedding, a memory foam bed, and towels.
Amenities
Air conditioning
Pool
Non-smoking
Bathroom
WiFi/Internet
No pets allowed
Garden
Free toiletries
Towels
Linens
Safe
Hairdryer
FAQs
Is parking included with this riad?
Parking is not specified as an available amenity at Riad Zitouna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this riad?
Yes, a swimming pool is available for use at Riad Zitouna. Enjoy the water!
Is Riad Zitouna pet friendly?
Unfortunately, this riad is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Riad Zitouna?
We found 12 amenities for this rental. This includes air conditioning, pool, non-smoking, bathroom, and wifi/internet.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this riad rental
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a garden, as well as a rooftop terrace and climate control. Other amenities include Egyptian cotton sheets, premium bedding, a memory foam bed, and towels.
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
10 / 10Outstanding·May 2022
Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.
10 / 10Outstanding·Apr 2011
This Riad is beautiful and the owners were wonderful. The Riad is in a great location, is very clean and the bed was comfortable. We originally only booked 3 nights but we had such a good time we stayed another 2. Oliver and his wife were very helpful and friendly but not intrusive.
5 / 10·May 2026
The Riad is beautiful, breakfast delicious and the staff is incredible. The courtyard is like a little slice of heaven.
$$$$
Top rated by guests
9Outstanding
(10 Ratings)
"Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina."
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a garden, as well as a rooftop terrace and climate control. Other amenities include Egyptian cotton sheets, premium bedding, a memory foam bed, and towels.
Amenities
Air conditioning
Pool
Non-smoking
Bathroom
WiFi/Internet
No pets allowed
Garden
Free toiletries
Towels
Linens
Safe
Hairdryer
FAQs
Is parking included with this riad?
Parking is not specified as an available amenity at Riad Zitouna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this riad?
Yes, a swimming pool is available for use at Riad Zitouna. Enjoy the water!
Is Riad Zitouna pet friendly?
Unfortunately, this riad is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Riad Zitouna?
We found 12 amenities for this rental. This includes air conditioning, pool, non-smoking, bathroom, and wifi/internet.
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