Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
No communication and unresolve outstanding refund and security deposit as promised
We booked this homestay in July, and immediately after making the reservation, I sent the host a message specifically requesting the Trival Luna Homestay Sri Indah. Unfortunately, I didn't receive any response or confirmation from the host until the day of our arrival. While we were on our flight to Sandakan, the host finally contacted us with instructions on where to collect the apartment keys. However, upon arriving, we discovered that the apartment provided was not the one we had specifically requested. Instead, we were given Gloryland Homestay. To make matters worse, the bedsheets were dirty. When I contacted the host to raise my concerns, I was only then informed that the Trival Luna was under maintenance. This information should have been communicated to us well in advance, rather than leaving us to discover the change after arriving. We felt that the alternative accommodation did not match what we had originally booked or the expectations created by the listing photos. Considering the price we paid, we were extremely disappointed and requested a refund. The host instructed us to contact Booking.com customer service and explain the situation, assuring us that they would process the refund. We followed those instructions. We were told that the refundable security deposit would take approximately 3 days to be returned, while the accommodation refund could take 1-2 weeks. However, more than 2 weeks have now passed, and we are still waiting for both the accommodation refund and our security deposit. Despite the time frames provided, neither payment has been received. Overall, this was a very disappointing experience. The lack of communication, unexpected change of accommodation, dirty bedsheets, and unresolved payments have left us extremely dissatisfied. We booked months in advance and expected better communication, transparency, and customer service. I hope the host takes responsibility and resolves the outstanding refund and security deposit as promised
9 / 10
Lovely apartment
Lovely & clean
Large comfy beds
Washing machine!
Parking free
No kettle but used pan on hob
Ensuite a little mouldy
Couldn't lock patio door
Had to collect key from hotel 20min drive away
Sometimes slow to respond to messages
Not within walking distance of main town
7 / 10
Semua nya ok.. cuma yg tidak ok nya.. Staff kurang respon..Kemudahan seperti tv , dapur masak oven tak dpt digunakan.. b
Saya suka Sebab Keselamatan dan Parking dia selamat.
Security Deposit sangat mahal dan bila minta refund deposit lambat mereka pulang kan
7 / 10
Prima, maar op maandag is het zwembad dicht.
Het is een homestay-appartement, dus je zit in iemand anders huis. Daardoor waren er veel spullen aanwezig, waaronder een wasmachine. Fijn in elke kamer airco.
Wij hadden speciaal voor het zwembad geboekt, maar dat bleek de hele dag (elke maandag) dicht te zijn vanwege schoonmaak. Een flinke tegenvaller, die ons niet werd gecompenseerd. Verder ligt de locatie ver overal vandaan. Zonder huurauto moet je dus steeds een Grab/taxi bestellen, ook voor ontbijt.
Saya suka Sebab Keselamatan dan Parking dia selamat.
Security Deposit sangat mahal dan bila minta refund deposit lambat mereka pulang kan
7 / 10Good·Aug 2026
Het is een homestay-appartement, dus je zit in iemand anders huis. Daardoor waren er veel spullen aanwezig, waaronder een wasmachine. Fijn in elke kamer airco.
Wij hadden speciaal voor het zwembad geboekt, maar dat bleek de hele dag (elke maandag) dicht te zijn vanwege schoonmaak. Een flinke tegenvaller, die ons niet werd gecompenseerd. Verder ligt de locatie ver overal vandaan. Zonder huurauto moet je dus steeds een Grab/taxi bestellen, ook voor ontbijt.
8 / 10Excellent·Mar 2026
Muy amplio, camas muy cómodas y muy buenas zonas comunes con buen gimnasio, sauna y piscina. Sitio muy tranquilo, perfecto para ir en familia o grupo de amigos y descansar.
Está alejado de todo, necesitas coger taxi. El sitio para comprar más cercano está a 10 min andando pero tienes que ir un tramo por carretera. Para el check in tienes que coger las llaves en un hotel que está creo que a 3 km aprox. Así que hay que coger taxi primero al hotel para recoger llaves y luego ir al alojamiento. Para el check out es el mismo proceso.
Al pedirte fianza se pierde más de 30 min entre que sales y consigues devolver las llaves y que te devuelvan la fianza (por qué tienen que ir a revisarlo). Es importante saberlo por si coges un vuelo contar con este margen.
Solo te dan una llave y es un lío si vas muchos ya que la necesitas para entrar y salir al edificio.
8 / 10Excellent·Aug 2025
Die Unterkunft hat uns gut gefallen, sie war sauber und gut ausgestattet, wir konnten auch eine Waschmaschine nutzen.
Die Ausstattung könnte noch mit einer weiteren Pfanne, einem Toaster und bequemeren Kopfkissen verbessert werden. Leider hat auch nur ein Kochfeld (von zweien) funktioniert.
Parking is not specified as an available amenity at Trival Property Homestay Sri Indah Sandakan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Trival Property Homestay Sri Indah Sandakan. Enjoy the water!
Is Trival Property Homestay Sri Indah Sandakan pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Trival Property Homestay Sri Indah Sandakan?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"Lovely & clean
Large comfy beds
Washing machine!
Parking free
No kettle but used pan on hob
Couldn't lock patio door
Had to collect key from hotel 20min drive away
Sometimes slow to respond to message..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
WiFi/Internet
Garden
Sauna
Family friendly
Accessible by lift
Key access
Key card access
Fire extinguisher
Map of Sabah
Ratings and reviews
6.3 / 10
Average(23 Ratings)
100% verified reviews
7 / 10Good·Sep 2026
Saya suka Sebab Keselamatan dan Parking dia selamat.
Security Deposit sangat mahal dan bila minta refund deposit lambat mereka pulang kan
7 / 10Good·Aug 2026
Het is een homestay-appartement, dus je zit in iemand anders huis. Daardoor waren er veel spullen aanwezig, waaronder een wasmachine. Fijn in elke kamer airco.
Wij hadden speciaal voor het zwembad geboekt, maar dat bleek de hele dag (elke maandag) dicht te zijn vanwege schoonmaak. Een flinke tegenvaller, die ons niet werd gecompenseerd. Verder ligt de locatie ver overal vandaan. Zonder huurauto moet je dus steeds een Grab/taxi bestellen, ook voor ontbijt.
8 / 10Excellent·Mar 2026
Muy amplio, camas muy cómodas y muy buenas zonas comunes con buen gimnasio, sauna y piscina. Sitio muy tranquilo, perfecto para ir en familia o grupo de amigos y descansar.
Está alejado de todo, necesitas coger taxi. El sitio para comprar más cercano está a 10 min andando pero tienes que ir un tramo por carretera. Para el check in tienes que coger las llaves en un hotel que está creo que a 3 km aprox. Así que hay que coger taxi primero al hotel para recoger llaves y luego ir al alojamiento. Para el check out es el mismo proceso.
Al pedirte fianza se pierde más de 30 min entre que sales y consigues devolver las llaves y que te devuelvan la fianza (por qué tienen que ir a revisarlo). Es importante saberlo por si coges un vuelo contar con este margen.
Solo te dan una llave y es un lío si vas muchos ya que la necesitas para entrar y salir al edificio.
8 / 10Excellent·Aug 2025
Die Unterkunft hat uns gut gefallen, sie war sauber und gut ausgestattet, wir konnten auch eine Waschmaschine nutzen.
Die Ausstattung könnte noch mit einer weiteren Pfanne, einem Toaster und bequemeren Kopfkissen verbessert werden. Leider hat auch nur ein Kochfeld (von zweien) funktioniert.
$$$$
6.3Average
(23 Ratings)
"Lovely & clean
Large comfy beds
Washing machine!
Parking free
No kettle but used pan on hob
Couldn't lock patio door
Had to collect key from hotel 20min drive away
Sometimes slow to respond to message..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Sabah
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
WiFi/Internet
Garden
Sauna
Family friendly
Accessible by lift
Key access
Key card access
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Trival Property Homestay Sri Indah Sandakan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Trival Property Homestay Sri Indah Sandakan. Enjoy the water!
Is Trival Property Homestay Sri Indah Sandakan pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Trival Property Homestay Sri Indah Sandakan?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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