Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Terrible experience – bedbugs, poor conditions, and an owner who refuses to take responsibility!
Terrible experience – bedbugs, poor conditions, and an owner who refuses to take responsibility!
Unfortunately, we had an absolutely terrible experience with this apartment in Lisbon, which we booked through Booking.com.
Upon arrival, it quickly became clear that the apartment did not meet our expectations or the standard we had paid for. However, things got significantly worse when we discovered bedbugs in the apartment. As a result, we were forced to leave in the middle of the night and find alternative accommodation. We never even spent a single night in the apartment.
Following this experience, we contacted the owner expecting a full refund of approximately DKK 4,600, as we clearly did not receive the accommodation or service we had paid for. However, the owner has been unwilling to issue a refund and has now completely ignored our messages for over six weeks.
We find this absolutely unacceptable. Not only was the apartment in an unsatisfactory condition and infested with bedbugs, but the owner's complete lack of responsibility, professionalism, and communication has made the entire experience even worse.
We have essentially lost DKK 4,500 (602 euro) on an apartment we were unable to stay in, in addition to the extra expenses and stress of having to find somewhere else to sleep in the middle of the night.
I strongly advise anyone considering this apartment to stay elsewhere. Both the condition of the property and the owner's handling of the situation have been extremely disappointing. We still have not received our money back, and after more than six weeks of being ignored, we unfortunately have little hope that the owner will resolve the matter voluntarily.
An absolutely unacceptable and horrible experience from start to finish!
10 / 10
It was lovely we felt so at home and loved the location
The location was amazing!! The space was clean and spacious
The stairs up to the apartment. And potentially a ghost haha
7 / 10
Great location, super bright and spacious!
Charming Flat in Chiado is in a great location for a multitude of reasons: sights, restaurants, shopping, bus/metro/trams. It’s exceptionally bright and spacious for a stay in Chiado. Check in was easy with the lockbox; be sure to work the front lock slowly when turning the key! Diogo was quick with communication/responses to my questions and helpful with suggestions. Note that the steps are pretty steep, though gave me a good workout and worth it for the brightness of the flat.
Nothing big, just that the couch is a futon—great if needed for an extra bed, though a back killer for me, at this point in in my life. Noise from the streets can’t be helped…unless and until the drunken tourists learn to be more respectful to the locals living there.
5 / 10
Location made the stay
Location
Very tired in decoration, bedding etc. Bed broke when sitting on the end.
Parking is not specified as an available amenity at Charming Flat in Chiado-Lisbon. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charming Flat in Chiado-Lisbon pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming Flat in Chiado-Lisbon?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Lisbon
About this apartment rental
Spacious Living
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Charming Flat in Chiado-Lisbon. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charming Flat in Chiado-Lisbon pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming Flat in Chiado-Lisbon?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
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