When we arrived, we found the bed linen had not been cleaned and had to ask for this to be done. The staff responded satisfactorily. Also there we no instructions on how to lock the balcony door.
4 / 10
Great location, great potential, disappointing cleanliness and facility not what promised on booking
Excellent location, close to some very good restaurants and easy walk to the railway station.
Poor cleaning standard, dust balls on floor, broken wardrobe half full of an extra quilt we had to remove to hang up clothes, smell of drains from the bathrooms. On pointing out that the wardrobe was broken, they said they hadn't had time to fix it and did we need them to do so during our visit. Obviously, we did not want workmen in the apartment during our holiday. To acknowledge they knew it was a problem but that they hadn't fixed it prior to our visit or notified us of the problem was very strange as they make a it very clear about reporting damage immediately on arrival or we will be charged for that damage. Had requested the sofa bed to be made up, it was not. On complaint the agent said the bedding was in the wardrobe for the sofa bed and they leave it for guests to make up so they can use the sofa for seating. They sent us a video on how to pull out the bed, why not make this clear on booking that we need to do this ourselves instead of confirming that the sofa bed will be made up for our use. We found some dubious bedding in a drawer we opened with much difficulty as both drawers were broken, we didn't use it as it did not seem clean or of good quality. They didn't ask us prior to arrival if that is what we wanted and told us the bed would be made up for our use during the holiday. The coffee table was a heavy box style needing to be moved in order to pull out the bed. We didn't expect to have to do the work of making this bed up when we had been assured it would be done prior to arrival. Did they think that guests want to move furniture and make up sofa beds every night and in the morning put everything back so they can use a sofa as a seat every day? In the end two guests shared one of the bedrooms but this was not what we wanted when booking. Overall, this apartment could be fantastic if the maintenance, cleaning problems, and honesty over the sofa bed were addressed.
1 / 10
Avoid at all costs
Location and balcony
Our experience with this company was absolutely awful, they are complete amateurs and haven’t heard of customer service.
From the moment we arrived at the apartment, there were multiple incidents. A towel rail fell onto my arm when I tried to hang a towel on it. My father nearly fell due to a broken step between the living room and the terrace.
The bed configuration we requested hadn’t been applied, and there were multiple sets of bedding left in the apartment that were clearly used and not meant for us..
My advice: if you still decide to book with this company after reading this, make sure someone is present to check you in and walk through the property with you. If not, they will blame you for absolutely everything afterward and deny any responsibility.
Their customer service team and so-called “directors” are unprofessional and dishonest. They try to hold guests accountable for maintenance and repairs on a property that you’re just supposed to be enjoying. Avoid them at all costs.
When we arrived, we found the bed linen had not been cleaned and had to ask for this to be done. The staff responded satisfactorily. Also there we no instructions on how to lock the balcony door.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Colmore Apartment 12. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Colmore Apartment 12 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Colmore Apartment 12?
We found 7 amenities for this rental. This includes free parking, non-smoking, heating, wifi/internet, and contactless check-in/out.
When we arrived, we found the bed linen had not been cleaned and had to ask for this to be done. The staff responded satisfactorily. Also there we no instructions on how to lock the balcony door.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Colmore Apartment 12. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Colmore Apartment 12 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Colmore Apartment 12?
We found 7 amenities for this rental. This includes free parking, non-smoking, heating, wifi/internet, and contactless check-in/out.
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