Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
10 / 10
Excellent.
All good,I love everything.
None
6 / 10
both the check-in and check-out processes were extremely disorganized and confusing.
The apartment is cozy and comfortable. However, there is no air conditioner. The owner is polite and can speak English well.
Although the owner can can communicate in English well and very polite, he was not responsive to messages on Booking.com at all. I sent a request in advance to inform them of my check-in time, but received no response. On the day of my arrival, I sent another message to notify them of my arrival time, and again, there was no reply through the Booking.com messaging system.
Moreover, the process of finally checking into the apartment was extremely confusing. I reserved a very large apartment that can accommodate many people.
However, when I arrived at the address that is on Booking.com (Catedral 1233, Downtown Santiago, 8340293 Santiago, Chile) and showed my reservation to the building security guard, the guard called the owner. Instead of allowing me to stay there, the owner instructed the guard to take me to a different apartment located on another street (Teatinos 690, 8340264 Santiago, Región Metropolitana, Chile).
I asked the security guard why I was not allowed to stay at the apartment I had reserved, especially since the original location is much closer to Plaza de Armas, the city center. The guard explained that the apartment I booked was intended for a family, and since there were only two of us, I was moved to a smaller apartment for two people instead.
When I arrived at the second apartment, which was on a different street, I met the owner and told him that I was not satisfied. I had booked one apartment, but was placed in a completely different location. I believe I should have stayed in the apartment I originally reserved.
The owner explained that this was a system error on Booking.com. He mentioned that he has multiple apartments listed on Booking.com and that the platform has a recurring issue, which has already happened twice this year. As compensation for the inconvenience, the owner offered a discount on the room rate.
Furthermore, the overall management of the apartment was very confusing.
9 / 10
Very friendly, welcoming owners. Comfortable room for a cheap price.
Jose and his wife were so friendly and welcoming. They stayed up to check me in even though it was after regular hours when I was arriving. The room was cozy and comfortable and felt very safe.
8 / 10
Good value for money
Very cute house, really friendly staff. Smart TV. Felt very cosy. Managed to park our car one street away for free.
Radiator in the room didn't work even after the staff tried to turn it on (they brought an electric heater instead). Mattress was very lumpy!
Nos gustó mucho la ubicación está súper céntrico! A pasos de todo, además que venía con el desayuno incluido, nos gustó mucho la decoración del lugar con fotos de la historia, súper interesante.
Nos gustó todo.
6 / 10Average·Jan 2026
The apartment is cozy and comfortable. However, there is no air conditioner. The owner is polite and can speak English well.
Although the owner can can communicate in English well and very polite, he was not responsive to messages on Booking.com at all. I sent a request in advance to inform them of my check-in time, but received no response. On the day of my arrival, I sent another message to notify them of my arrival time, and again, there was no reply through the Booking.com messaging system.
Moreover, the process of finally checking into the apartment was extremely confusing. I reserved a very large apartment that can accommodate many people.
However, when I arrived at the address that is on Booking.com (Catedral 1233, Downtown Santiago, 8340293 Santiago, Chile) and showed my reservation to the building security guard, the guard called the owner. Instead of allowing me to stay there, the owner instructed the guard to take me to a different apartment located on another street (Teatinos 690, 8340264 Santiago, Región Metropolitana, Chile).
I asked the security guard why I was not allowed to stay at the apartment I had reserved, especially since the original location is much closer to Plaza de Armas, the city center. The guard explained that the apartment I booked was intended for a family, and since there were only two of us, I was moved to a smaller apartment for two people instead.
When I arrived at the second apartment, which was on a different street, I met the owner and told him that I was not satisfied. I had booked one apartment, but was placed in a completely different location. I believe I should have stayed in the apartment I originally reserved.
The owner explained that this was a system error on Booking.com. He mentioned that he has multiple apartments listed on Booking.com and that the platform has a recurring issue, which has already happened twice this year. As compensation for the inconvenience, the owner offered a discount on the room rate.
Furthermore, the overall management of the apartment was very confusing.
Does this property follow enhanced cleaning procedures?
Yes, this vacation rental has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this vacation rental?
Parking is not specified as an available amenity at Family House del Rey. For more information, we encourage you to contact the property about where to park.
Is there a pool at this vacation rental?
We didn’t find pool listed as an amenity for this vacation rental. It may be worth double checking if a pool is important for your stay.
Is Family House del Rey pet friendly?
Unfortunately, this vacation rental is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Family House del Rey?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, heating, kitchen, and wifi/internet.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this vacation rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Kitchen
WiFi/Internet
Laundry services
Family friendly
Fire alarm
Fire extinguisher
Cleaning products
Map of Punta Arenas
Ratings and reviews
7.8 / 10
Good(153 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Muy bien ubicado, centrico
9 / 10Outstanding·Oct 2026
La relación con su anfitrión
En general todo, bien
10 / 10Outstanding·Oct 2026
Nos gustó mucho la ubicación está súper céntrico! A pasos de todo, además que venía con el desayuno incluido, nos gustó mucho la decoración del lugar con fotos de la historia, súper interesante.
Nos gustó todo.
6 / 10Average·Jan 2026
The apartment is cozy and comfortable. However, there is no air conditioner. The owner is polite and can speak English well.
Although the owner can can communicate in English well and very polite, he was not responsive to messages on Booking.com at all. I sent a request in advance to inform them of my check-in time, but received no response. On the day of my arrival, I sent another message to notify them of my arrival time, and again, there was no reply through the Booking.com messaging system.
Moreover, the process of finally checking into the apartment was extremely confusing. I reserved a very large apartment that can accommodate many people.
However, when I arrived at the address that is on Booking.com (Catedral 1233, Downtown Santiago, 8340293 Santiago, Chile) and showed my reservation to the building security guard, the guard called the owner. Instead of allowing me to stay there, the owner instructed the guard to take me to a different apartment located on another street (Teatinos 690, 8340264 Santiago, Región Metropolitana, Chile).
I asked the security guard why I was not allowed to stay at the apartment I had reserved, especially since the original location is much closer to Plaza de Armas, the city center. The guard explained that the apartment I booked was intended for a family, and since there were only two of us, I was moved to a smaller apartment for two people instead.
When I arrived at the second apartment, which was on a different street, I met the owner and told him that I was not satisfied. I had booked one apartment, but was placed in a completely different location. I believe I should have stayed in the apartment I originally reserved.
The owner explained that this was a system error on Booking.com. He mentioned that he has multiple apartments listed on Booking.com and that the platform has a recurring issue, which has already happened twice this year. As compensation for the inconvenience, the owner offered a discount on the room rate.
Furthermore, the overall management of the apartment was very confusing.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Punta Arenas
About this vacation rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Kitchen
WiFi/Internet
Laundry services
Family friendly
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this vacation rental has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this vacation rental?
Parking is not specified as an available amenity at Family House del Rey. For more information, we encourage you to contact the property about where to park.
Is there a pool at this vacation rental?
We didn’t find pool listed as an amenity for this vacation rental. It may be worth double checking if a pool is important for your stay.
Is Family House del Rey pet friendly?
Unfortunately, this vacation rental is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Family House del Rey?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, heating, kitchen, and wifi/internet.
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