Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
10 / 10
Great little place, very secure and handy for everything.
Excellent for what we needed. I night before flying
Nothing
1 / 10
Falta de profissionalismo e de cortesia
Quando se tem uma péssima experiência no check-in, o melhor de tudo foi a estadia ter sido curta.
uando a gestão de um alojamento parte do princípio de que tudo se resolve com mensagens automáticas e, quando alguma coisa corre mal, ainda se culpa o hóspede, há um problema de profissionalismo que nenhum sistema de reservas consegue disfarçar. Foi essa a experiência que tive neste apartamento em Bérgamo, onde uma chegada à noite se transformou numa espera de cerca de meia hora para conseguir perceber como entrar.
As indicações eram confusas e, à chegada, faltava sinalização clara que permitisse identificar o acesso e compreender o procedimento. Vi-me ainda obrigado a tratar de um registo complementar para conseguir entrar, apesar de a reserva e o pagamento já estarem concluídos através do Booking. A forma como esse procedimento foi imposto criou mais um obstáculo num momento em que precisava de aceder ao alojamento. Qualquer formalidade necessária deve ser explicada com clareza e organizada de modo a evitar que o hóspede fique à porta, depois de uma viagem, a tentar perceber o que falta fazer. A fraca iluminação no percurso até ao apartamento agravou as dificuldades.
Mas a pior parte foi a atitude da anfitriã, que, em vez de reconhecer o problema e procurar compreender o que tinha falhado, resolveu atribuir-me a culpa. O facto de uma mensagem automática ter sido supostamente enviada não demonstra que as instruções sejam claras, que o processo funcione bem ou que a responsabilidade de quem gere o alojamento termine nesse momento. Responder às dificuldades de um hóspede com censuras e afirmações sobre a satisfação dos outros clientes revela uma falta de profissionalismo inaceitável.
Além disso, depois disso, nem sequer houve a delicadeza de conceder a possibilidade de um check-out mais tardio. Fazer check-out obrigatório às 10h00 não faz sentido, sobretudo se o horário do check-in é a partir das 16h00.
8 / 10
Appartement avec le nécessaire
La situation
Pas de petit déjeuner
9 / 10
Original
Emplacement Original style Motel, logement propre et fonctionnel
Arrêt de bus à proximité pour la ville haute de Bergamo.
Emplacement Original style Motel, logement propre et fonctionnel
Arrêt de bus à proximité pour la ville haute de Bergamo.
8 / 10Excellent·Jul 2026
El patio interior exterior ajardinado. Esto hace que no se oiga la calle. Hay muchos apartamentos iguales en torno al patio de una altura . Con bus 5 o paseíto 20-30 min llegas a la citta bassa . Un italmark a 2 min , buen supermercado. Un Lidl quizás más barato a 10 min.
El tamaño es un tanto reducido al estar todo en una única habitación . No hay sofás y solo sillas altas para comer en una mesa plegable.
9 / 10Outstanding·Jun 2026
Struttura particolare e ben curata , posizionata strategicamente, ottimo posto auto incluso, e già questo è tutto . Grazie per l’ospitalità
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Casa Cleopatra I. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Casa Cleopatra I pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Casa Cleopatra I?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Smoking allowed
Key access
Contactless check-in/out
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Cleaning products
Map of Bergamo
Ratings and reviews
8.4 / 10
Excellent(32 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
La situation
Pas de petit déjeuner
9 / 10Outstanding·Aug 2026
Emplacement Original style Motel, logement propre et fonctionnel
Arrêt de bus à proximité pour la ville haute de Bergamo.
8 / 10Excellent·Jul 2026
El patio interior exterior ajardinado. Esto hace que no se oiga la calle. Hay muchos apartamentos iguales en torno al patio de una altura . Con bus 5 o paseíto 20-30 min llegas a la citta bassa . Un italmark a 2 min , buen supermercado. Un Lidl quizás más barato a 10 min.
El tamaño es un tanto reducido al estar todo en una única habitación . No hay sofás y solo sillas altas para comer en una mesa plegable.
9 / 10Outstanding·Jun 2026
Struttura particolare e ben curata , posizionata strategicamente, ottimo posto auto incluso, e già questo è tutto . Grazie per l’ospitalità
$$$$
Top rated by guests
8.4Excellent
(32 Ratings)
"Excellent for what we needed. I night before flying"
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Bergamo
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Smoking allowed
Key access
Contactless check-in/out
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Casa Cleopatra I. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Casa Cleopatra I pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Casa Cleopatra I?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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