Very pleasant place to get away from it all, and close to Bwindi Impenetrable Forest for gorilla treks too of course
The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play Omweso
Nothing to say here. It was all good
3 / 10
Promising location, but the basics of hospitality are not yet in place.
The location is spectacular, offering world-class views of the Bwindi Impenetrable forest. The local staff are generally kind and well-meaning; Moses on luggage was a standout for his politeness and helpfulness. I also sincerely appreciated the thoughtful gesture of a birthday cake from the team during my stay.
The experience was immature and significantly overpriced for the level of service provided.
Financial transparency: An unadvertised 4% card surcharge was requested on arrival. Billing was highly unprofessional, presented as totals on a torn scrap of paper that did not even match the handwritten scrapbook records shown to me later. Expensive transfers to activities were not explained in advance.
Noise: Extensive on-site construction was not disclosed in advance, resulting in constant noise.
Privacy: Most concerning was finding a worker directly outside my window at 7:30 am while I was dressing.
Management: The on-site manager was arrogant and reactive rather than proactive. Interactions felt quite uncomfortable. When I raised concerns, the responses were defensive or unrealistic, such as offering to halt all construction work for my stay - and putting the onus on me to put many people out of work for my stay. A pre arranged tour of the property did not occur.
Dining standards: Marketed as "fine dining," the food was actually cheap, bland, and consistently overcooked. Orders missed the mark, steak well done instead of medium, eggs well done instead of medium, a 'spanish omllette' with no potato in it, and 'lemon pancakes' was a single cold pre-made pancake with no lemon.
Poor value activities: Charging $30 for a 10-minute "Top of the world" walk to an empty table felt like a blatant attempt to extract extra money.
Gardens and vegetable garden: The greenery around the property hadn't been tended for some time. The vegetable garden was derelict.
Design flaws: The oversized, soulless dining hall is poorly designed; the building's own timber work actually obscures the forest views.
Defensive ownership: When I provided detailed private feedback, the owner’s response was defensive rather than professional. He attempted to justify poor value for money and disputed the billing issues despite photographic evidence.
10 / 10
Luxury stay with absolutely magical view
Luxury stay with incredible view of the surrounding mountains.
The lodge is ideally located for gorilla trekking and best place for exploring the Bwindi National Park and the area around.
Thanks to Monday, who picked me up from the airport and took me safely everywhere.
The staff were amazing! Thanks to Moses, who cleaned my muddy hiking boots, they look like new! Waking up to the peaceful sounds of nature was so relaxing. And the food was delicious as well!
10 / 10
Fantastic place to stay
This lodge is stunning how they built this place on the hill with limited access is amazing. Incredible views of Bwindi National Park. Staff were fantastic to deal with.
The lodge is a long distance away from the sealed road but all accommodation in Bwindi National Park is the same.
The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play Omweso
Nothing to say here. It was all good
10 / 10Outstanding·Feb 2026
Luxury stay with incredible view of the surrounding mountains.
The lodge is ideally located for gorilla trekking and best place for exploring the Bwindi National Park and the area around.
Thanks to Monday, who picked me up from the airport and took me safely everywhere.
The staff were amazing! Thanks to Moses, who cleaned my muddy hiking boots, they look like new! Waking up to the peaceful sounds of nature was so relaxing. And the food was delicious as well!
10 / 10Outstanding·Jan 2026
This lodge is stunning how they built this place on the hill with limited access is amazing. Incredible views of Bwindi National Park. Staff were fantastic to deal with.
The lodge is a long distance away from the sealed road but all accommodation in Bwindi National Park is the same.
10 / 10Outstanding·Jan 2026
- luxourious (considering its location)
- private cottages with balconies overlooking the Bwindi Forest itself
- amazing proactive staff (they cleaned our car without being asked to, cleaned our trekking shoes after the gorilla trek, etc.)
- delicious food
- perfect for organising a gorilla trek
- fast wifi
- if you are self-driving consider the extremely steep final stretches of the road leading to the hotel - we had to get out of our car and even push it to get uphill (we had a Toyota Prado 4x4)
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Kaara Gorilla Mountain Lodge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
We didn’t find pool listed as an amenity for this nature lodge. It may be worth double checking if a pool is important for your stay.
Is Kaara Gorilla Mountain Lodge pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kaara Gorilla Mountain Lodge?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
"The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play..."
The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play Omweso
Nothing to say here. It was all good
10 / 10Outstanding·Feb 2026
Luxury stay with incredible view of the surrounding mountains.
The lodge is ideally located for gorilla trekking and best place for exploring the Bwindi National Park and the area around.
Thanks to Monday, who picked me up from the airport and took me safely everywhere.
The staff were amazing! Thanks to Moses, who cleaned my muddy hiking boots, they look like new! Waking up to the peaceful sounds of nature was so relaxing. And the food was delicious as well!
10 / 10Outstanding·Jan 2026
This lodge is stunning how they built this place on the hill with limited access is amazing. Incredible views of Bwindi National Park. Staff were fantastic to deal with.
The lodge is a long distance away from the sealed road but all accommodation in Bwindi National Park is the same.
10 / 10Outstanding·Jan 2026
- luxourious (considering its location)
- private cottages with balconies overlooking the Bwindi Forest itself
- amazing proactive staff (they cleaned our car without being asked to, cleaned our trekking shoes after the gorilla trek, etc.)
- delicious food
- perfect for organising a gorilla trek
- fast wifi
- if you are self-driving consider the extremely steep final stretches of the road leading to the hotel - we had to get out of our car and even push it to get uphill (we had a Toyota Prado 4x4)
$$$$
Top rated by guests
8.8Excellent
(13 Ratings)
"The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play..."
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Kaara Gorilla Mountain Lodge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
We didn’t find pool listed as an amenity for this nature lodge. It may be worth double checking if a pool is important for your stay.
Is Kaara Gorilla Mountain Lodge pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kaara Gorilla Mountain Lodge?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
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