Serab Residencia, Boutique Hotel & Resort

Everythings the staff the service the rooms and the view also the breakfast was amaaaazing

Nothing

Location Quite Near Great restaurants as well cafes Great staff Swift responds Kind and helpful

Nothing i can think of

The hotel was amazing location and amazing stuff very helpful and kind and the room was so clean and have everything we need

Clean, modern.

I’ll start with the positives: the hotel itself is clean, modern, and fairly well-maintained. Unfortunately, the overall experience was disappointing due to poor guest services, questionable practices, and unprofessional treatment. For the price point (comparable to a 5-star hotel), I expected much better. Here are the main issues we faced: Check-in: The receptionist refused card payment and insisted on cash unless we left a cash deposit and our passports as a guarantee until the banks reopened on Monday and verify the payment. This was unacceptable and unprofessional. Luckily we had cash so we end up paying the total charges. Facilities: The pool had dead insects, and the electricity kept shutting off at night with a loud cracking sound when it came back, waking us several times. Breakfast: Average and served cold everyday. No varieties or options to choose from. Lighting: If you want to sit by the pool at night, there are no lights unless staff can find someone to switch them on. If that person isn’t available, you sit in complete darkness. This feels more like a cost-saving measure than guest care, which is unreasonable given the premium rates charged. Bathrobe incident: The operations manager held a formal meeting with us about a missing bathrobe (which we had mistakenly left in our car). Beforehand, she sent a staff to check our car in the parking lot without our permission. While she later apologized, the way it was handled felt like a breach of privacy, and the remark she made about our nationality was offensive and discriminatory. A simple room charge at checkout would have been the professional approach without all this drama. Checkout: An unexplained $30 charge was added to our bill. Even after waiting more than 30 minutes, no one could explain it. On top of that, staff once again asked about the bathrobe (even after we had returned it) which became insulting at this stage.