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VTZ Los Balcones del Casco

8.1 / 10

Excellent(461 Ratings)

$$$$

Apartment in Zaragoza

2 guests · 2 bedrooms · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Location

city location on map

Nearby attractions

Parque Grande José Antonio Labordeta

Museo del Fuego y de los Bomberos

Aquarium River of Zaragoza

Parque del Agua Luis Buñuel

Reviews

1 / 10

Avoid this host-the apartment is fine, but you risk losing your deposit over unwritten rules.

Kudos to Booking.com: Outstanding customer support from Booking.com, who agreed with our situation and issued a full refund after reviewing the facts. The physical space itself was fine upon arrival and met our basic needs during the stay.

Host Attempted Unjustified Deposit Forfeiture: We rented two apartments and paid a €300 deposit total (€150 each). The host attempted to keep the entire €300, refusing to return even the €150 for the second unit which had zero issues whatsoever. Unclear & Unspoken "Rules": The host claimed we broke rules by leaving a key inside the door lock of one apartment. However, their manual only suggested leaving keys on a table - there was no explicit rule forbidding keys from being left in the lock, nor any warning of financial penalties. Zero Transparency or Receipts: The host failed to provide any written communication on Booking.com, itemized bills, or locksmith receipts proving actual costs incurred. They simply kept the money. Hostile & Hostile Communication: The representative on the phone was extremely stressed, repeatedly shouted that we "broke rules," and flatly refused to provide her name. The entire interaction felt distressingly predatory.

7 / 10

Fine in the day, but a daunting night-time drive and navigation!

The location was fine in the day, but we arrived late at night and it didn't feel safe at all. It's also quite hard to find, and you have to drive down what looks like - but isn't - a pedestrianised street; it would have been helpful to have been warned about this up front. We also had a bit of an issue contacting the hosts to arrange access, and were asked for a deposit which booking.com said we didn't need to pay, but they insisted on.

4 / 10

Dissappointing and poor value for money

Location was good

The new booking check in system needed to be done completely online or we could not access the appartment. I completed it by 9.00am on the day of arrival (15.00 pm) but we were not given access information until 15.30 (after multiple phone calls to reception) Staff at reception said it was because we had not booked in (untrue) they confirmed receiving the information shortly after I sent it. Cleaners coming out of the next flat indicated it was not ready on time. The appartment is not well appointed, no knives in the cutlery, no cutting board, no shelves in the bathroom, rather shabby and grubby. No hot water on the last day (luke warm) Other air bnbs were in the same building noisy and disruptive. This was the most expensive accomodation we booked on our 2 week stay defintiely not worth the money I'm afraid.

10 / 10

Fabulous Apartment and Staff

Everything

Nothing it was excellent

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VTZ Los Balcones del Casco

Top rated by guests

VTZ Los Balcones del Casco Apartment in Zaragoza

VTZ Los Balcones del Casco Apartment in Zaragoza

VTZ Los Balcones del Casco Apartment in Zaragoza

VTZ Los Balcones del Casco Apartment in Zaragoza

VTZ Los Balcones del Casco Apartment in Zaragoza

8.1Excellent

(461 Ratings)

"Everything"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10

Excellent(461 Ratings)

Apartment in Zaragoza

2 guests · 2 bedrooms · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

About this apartment rental

Modern Comforts

Amenities

Free WiFi/internet

Air conditioning

Non-smoking

Pets allowed

Heating

WiFi/Internet

Family friendly

Accessible by lift

Key access

Contactless check-in/out

Fire extinguisher

Cleaning products

Map of Zaragoza

city location on map

Nearby attractions

Parque Grande José Antonio Labordeta

Museo del Fuego y de los Bomberos

Aquarium River of Zaragoza

Parque del Agua Luis Buñuel

Ratings and reviews

8.1 / 10

Excellent(461 Ratings)

100% verified reviews

8 / 10Excellent·Sep 2026

Que está muy cerca de la Basílica del Pilar.

Me llamó la atención que es un barrio muy racial.

8 / 10Excellent·Sep 2026

La ubicación cerca del centro, el apartamento muy cómodo con todo lo necesario y muy limpio. La rapidez de gestión y comunicación con el personal, tuvimos un problema con la llave del apartamento y nos dieron una solución rapidísimo.

En el salón no hay persiana, por lo tanto dormir en el sofá cama es difícil ya que entra mucha luz

8 / 10Excellent·Sep 2026

Estaba céntrico y era fácil de llevar a todos los sitios, y la atención al cliente buena.

Estaba en una zona céntrica pero un poco mala de noche, y el primer apartamento tenía signos de haber sido forzado y nos encontramos la casa con la puerta abierta.

6 / 10Average·May 2026

Sauber

Lage Umfeld

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at VTZ Los Balcones del Casco. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is VTZ Los Balcones del Casco pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at VTZ Los Balcones del Casco?

We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.

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