Delamar Mystic

Breakfast ok, staff nice but slovenly in dress

We were let into our room forty-five minutes late (yes, we had accepted a free glass of wine for our inconvenience), the desk personnel had no people skills, and the staff in general just didn't quite understand what was best to do, though no one was rude or uncivil. A maitre d' who sat near where we were waiting grossly overacted his welcoming role to no good effect. The next morning, after a so-so breakfast, we sat briefly where we'd sat the day before and noticed that nothing had been cleaned, the same scraps were on the floor, the mat by the restaurant door was covered with stuff. We were told, oh, someone will come and clean all that at 11 am. What this place needs is a new manager, a clearer understanding of what matters for hotel guests, and better hires in general.

The location was great. The outdoor pool was fantastic. We loved the free shuttle and all the drivers. We never used our own car once we checked in. The included breakfast was delicious!

We would have loved a balcony option. Also, there’s no place to hand wet bathing suits (or anything, for that matter) in the bathroom.

Beautiful luxury hotel.. we will definitely be back. Staff so nice and helpful, very personable. Breakfast was great. Liked that there was a menu and not just a buffet that might be wasted. The shuttle service was so nice not to worry about parking and moving our car. Room beautiful with great shower, comfort and view gorgeous looking over water.

I can’t think of a thing

The restaurant floor was not clean. Outside area had broken glasson the ground. The hotel added 25 Usd for réservation through booking.com and 8.59 usd without any explanation. The invoice was never presented or sent by email. The receptionist is not smiling to the guests, seems moody.