Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
Location
Reviews
2 / 10
Disappointing Stay – No Customer Service, Broken Amenities, and Rude Staff
Property was very beautiful, clean and in very good location. Good explanation how to get into the building.
Disappointing Stay – No Customer Service, Broken Amenities, and Rude Staff
If you're ready to pay a high price for an apartment with zero customer service, broken appliances, no WiFi, and a late check-in policy, this place might work for you. However, I found the experience extremely disappointing.
1. No WiFi or TV: The apartment had no internet during my entire 4-night stay. The router wasn’t connected to the network and required just a simple call to the provider to fix it, which I highlighted to the hosts. Despite multiple messages via the Booking app and the phone number they provided, there was no response and the issue was never resolved. Without internet, the TV also didn’t work.
2. Poor Communication: I reached out during booking, asking if I could check in just 30 minutes early. I received no response at all. During my stay, my messages about the internet and other issues were completely ignored.
3. Broken and Incomplete Equipment:
The oven didn't work.
There was only one hanger for clothes in the entire apartment.
There is no liquid hand soap. For 4 nights stay for 2 ppl was only 2 dishwasher tablets and 4 small shampoo/body wash.
4. Rude Ukrainian Cleaning lady. I was 5 minutes late checking out due to putting away dishes. I politely explained the situation and offered to let the cleaner start in the living room while I grabbed my things from toilet. Instead, she was extremely rude, refused to enter, and told me off for being late in a very disrespectful tone, ask me to rush, leave imminently. Her attitude was completely unprofessional.
Overall, this place offered no service whatsoever. You pay a lot and are left to deal with everything yourself. I do not recommend staying here unless you are comfortable with being completely unsupported and treated rudely.
10 / 10
Прекрасно място
Апартамент в чиста, просторна, красива сграда на чудесна локация! Малък, но чист, светъл апартамент с всичко необходимо за престоя ни . Чудесна тераса със стъклен парапет с невероятна гледка към река Одер и града. Снимките са 1:1 с това, което очаквахме. В района има заведения, пекарни, аптеки, всичко необходимо на една ръка разстояние! Благодарим на домакините от сърце!
Отново бих се върнала във Вроцлав и то точно в този апартамент !
Благодарим !!!
Няма такова , всичко беше прекрасно
5 / 10
50/50
Розташування та панорама
Відсутність інтернету, не робоча духова піч, поламані двері та небезпека для дітей розбита лампа над розкладним диваном і після звернення про проблеми ніякого вирішення не було і це тільки частина проблем (
7 / 10
Wspaniały pobyt, świetna lokalizacja, niestety brak WiFi
Apartament bardzo czysty, łatwe zameldowanie, blisko do Rynku, duży balkon z pięknym widokiem na Odrę, wyposażenie kuchni, duża lodówka, zmywarka, pralka, żelazko, deska do prasowania, ekspres do kawy ciśnieniowy( trzeba zabrać ze sobą kawę bo nie było ani grama),
Brak internetu przez cały pobyt, wielokrotny kontakt, resetowanie rutera, wszystko bezskutecznie. Brak papieru toaletowego( nawet trochę na początek), zepsuta klamka od drzwi łazienki, piekarnik nie działający, dla czterech osób na cztery dni dwie tabletki do zmywarki i cztery mini żele pod prysznic i dwie małe wody
Апартамент в чиста, просторна, красива сграда на чудесна локация! Малък, но чист, светъл апартамент с всичко необходимо за престоя ни . Чудесна тераса със стъклен парапет с невероятна гледка към река Одер и града. Снимките са 1:1 с това, което очаквахме. В района има заведения, пекарни, аптеки, всичко необходимо на една ръка разстояние! Благодарим на домакините от сърце!
Отново бих се върнала във Вроцлав и то точно в този апартамент !
Благодарим !!!
Няма такова , всичко беше прекрасно
7 / 10Good·Aug 2025
Apartament bardzo czysty, łatwe zameldowanie, blisko do Rynku, duży balkon z pięknym widokiem na Odrę, wyposażenie kuchni, duża lodówka, zmywarka, pralka, żelazko, deska do prasowania, ekspres do kawy ciśnieniowy( trzeba zabrać ze sobą kawę bo nie było ani grama),
Brak internetu przez cały pobyt, wielokrotny kontakt, resetowanie rutera, wszystko bezskutecznie. Brak papieru toaletowego( nawet trochę na początek), zepsuta klamka od drzwi łazienki, piekarnik nie działający, dla czterech osób na cztery dni dwie tabletki do zmywarki i cztery mini żele pod prysznic i dwie małe wody
7 / 10Good·Aug 2025
Dobra lokalizacja, czysto,, fajny widok na Odrę, czytelna instrukcja zameldowania, klimatyzacja w salonie i sypialni (przydaje się w ciepłe dni, ponieważ apartament jest na ostatnim piętrze i ma duże przeszklenia), nowe wyposażenie w kuchni..
Brak internetu przez cały pobyt, pomimo zgłaszania usterki, brak mikrofalówki do szybkiego odgrzania, a piekarnik nie działał, drzwi łazienki, które miały problem z zamykaniem się (wygląda na złamany zawias wewnętrzny) i odpadająca od wewnątrz klamka.. dwa tv, ale w jednym brak kanałów.. podsumowując jeżeli jedziesz jako para i praktycznie tylko nocujesz spędzając czas na mieście to ok, jak podróżujesz z dziećmi to wychodzą braki..
5 / 10·Jan 2026
Розташування та панорама
Відсутність інтернету, не робоча духова піч, поламані двері та небезпека для дітей розбита лампа над розкладним диваном і після звернення про проблеми ніякого вирішення не було і це тільки частина проблем (
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Rynek Wrocław Luminous Apartment by BookingHost. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Rynek Wrocław Luminous Apartment by BookingHost pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rynek Wrocław Luminous Apartment by BookingHost?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Map of Wroclaw
Ratings and reviews
7.6 / 10
Good(19 Ratings)
100% verified reviews
10 / 10Outstanding·Jul 2026
Апартамент в чиста, просторна, красива сграда на чудесна локация! Малък, но чист, светъл апартамент с всичко необходимо за престоя ни . Чудесна тераса със стъклен парапет с невероятна гледка към река Одер и града. Снимките са 1:1 с това, което очаквахме. В района има заведения, пекарни, аптеки, всичко необходимо на една ръка разстояние! Благодарим на домакините от сърце!
Отново бих се върнала във Вроцлав и то точно в този апартамент !
Благодарим !!!
Няма такова , всичко беше прекрасно
7 / 10Good·Aug 2025
Apartament bardzo czysty, łatwe zameldowanie, blisko do Rynku, duży balkon z pięknym widokiem na Odrę, wyposażenie kuchni, duża lodówka, zmywarka, pralka, żelazko, deska do prasowania, ekspres do kawy ciśnieniowy( trzeba zabrać ze sobą kawę bo nie było ani grama),
Brak internetu przez cały pobyt, wielokrotny kontakt, resetowanie rutera, wszystko bezskutecznie. Brak papieru toaletowego( nawet trochę na początek), zepsuta klamka od drzwi łazienki, piekarnik nie działający, dla czterech osób na cztery dni dwie tabletki do zmywarki i cztery mini żele pod prysznic i dwie małe wody
7 / 10Good·Aug 2025
Dobra lokalizacja, czysto,, fajny widok na Odrę, czytelna instrukcja zameldowania, klimatyzacja w salonie i sypialni (przydaje się w ciepłe dni, ponieważ apartament jest na ostatnim piętrze i ma duże przeszklenia), nowe wyposażenie w kuchni..
Brak internetu przez cały pobyt, pomimo zgłaszania usterki, brak mikrofalówki do szybkiego odgrzania, a piekarnik nie działał, drzwi łazienki, które miały problem z zamykaniem się (wygląda na złamany zawias wewnętrzny) i odpadająca od wewnątrz klamka.. dwa tv, ale w jednym brak kanałów.. podsumowując jeżeli jedziesz jako para i praktycznie tylko nocujesz spędzając czas na mieście to ok, jak podróżujesz z dziećmi to wychodzą braki..
5 / 10·Jan 2026
Розташування та панорама
Відсутність інтернету, не робоча духова піч, поламані двері та небезпека для дітей розбита лампа над розкладним диваном і після звернення про проблеми ніякого вирішення не було і це тільки частина проблем (
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
Map of Wroclaw
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Rynek Wrocław Luminous Apartment by BookingHost. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Rynek Wrocław Luminous Apartment by BookingHost pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rynek Wrocław Luminous Apartment by BookingHost?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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