After a long trip we arrived to find the apartment had not been properly cleaned or prepared for guests. The bathroom was dirty, a mop & bucket with dirty water left sitting in there, hair in the tub and numerous used toiletries, toothbrushes and a used towel left out. The kitchen cupboards & fridge had many opened packets of food left in them, including a dish of pet food, oil dripping from the rangehood and not enough cutlery (2 knives) for the 3 of us. We spoke to the owner the next morning and she was surprised, she had been away and had arranged for someone to clean it. While we were out she did clean the common areas of the apartment and removed all the open food, which made it acceptable. She was very apologetic, indicated it was not to her standard, and also agreed to refund a cleaning fee on our departure, which we felt was fair.The apartment has been modified since the photos on the Ad were taken. The doorway from the sitting room into the kitchen has been closed off making the sitting room darker, and the bathroom vanity has been removed. A large washer/dryer combo machine now takes up a fair bit of the bathroom, with only a small sink now in the corner. There are no closets in any of the bedrooms so no place to hang or unpack clothes. Updated photos should be placed on the Ad.It appears this apartment is primarily student accommodation and therefore should be more accurately priced and represented as such on the Ad.It is in a very convenient location.