Great location, nice modern villa and very easy check in and out.

N/a

Villa was modern and easily accessible, all on the one level. Access to the key fob was easy to use. Pool was just the right size for 8 of us including 3 children. Villa is in a good location, not far from shops and bars but far enough to be away from the hustle and bustle. Nice kitchen and open plan living area that opens up directly on to the garden/pool area. There is a dishwasher, which isn’t mentioned in the kitchen spec which was great for us. Garden size is good. Uber eats are really easy and handy to use when doing a grocery shop, they might just come in 5 separate deliveries but within 5 minutes of each other. Comfortable sized bedrooms.

A few issues. The first being poor communication from owner. Check in was 4pm however prior to our arrival I asked the owner if an early check in was possible as our flight was getting in to faro for 9am. I was advised that this was not possible as other people were in the property until 11am and cleaners needed to then get in and clean (understandable.) However, on the back of this I asked was it possible to leave our bags anywhere as we had 4 suitcases. I was told ‘Yes we have an arrangement with an association over the road who will keep your bags free of charge’. Day before arriving I contacted to double check about the bag situation however no response was given. When we landed at Faro airport, I contacted Catherine to ask where to leave our luggage. She said that we couldn’t leave our bags as someone was in the property until 11. I then questioned why I was told there was an ‘arrangement’ with an association over the road to keep our luggage. She then explained that this was an error on her part and shouldn’t have been sent, it was an automatic message about another one of their properties but this was after being quite rude on the phone. Not a great start to the holiday at all! On day 2 one of the showers over flowed into the bedroom so I contacted Catherine to report the problem. I was assured that a member of the cleaning team would be round with drain cleaner either that afternoon or the next morning. 3 days later the drain cleaner arrived, after again poor communication and lack of urgency. On day 3 I was woken up during the night to something crawling on me when I sat up all my side of the bed, including the pillow, was covered in ants. It was horrendous. Me and my partner then had to clean, bleach and spray everywhere at 5am. The ants didn’t return.