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1 / 10
Formal Complaint Regarding Unsafe Conditions, Invasive Surveillance, Possible Discrimination
Only thing I liked was….. how spacious the place was
I DID NOT LIKE….
My family and I (children included) recently booked this property while traveling approximately 11 hours from out of town to mourn the heartbreaking loss of our sister. The tragic event was televised on the news. It was a hit & run scene. What should have been a peaceful place for our family to gather, grieve, and remember our loved one turned into an extremely upsetting and disturbing experience.
The condition of this property, the owner’s behavior toward my family, and the additional charges we are now facing are unacceptable. I believe these issues warrant a formal investigation.
1. Unsafe and poorly maintained property
The exterior of the property was unkept, with leaves covering the driveway and surrounding ground. The leaves made it difficult to see where to park and created a potential slipping or tripping hazard. The outside steps had no railings, raising additional safety concerns.
Inside the house, the condition was equally concerning. The ceilings and walls were peeling, light switches were not properly secured, and multiple doors were difficult to open or close, with some getting stuck. The toilets appeared dirty and had yellowish rust-like staining, on the toilet seats. There were no trash cans in the bathrooms.
These conditions raised serious questions about the property’s maintenance, cleanliness, and readiness for guests.
2. Water and heating concerns
The water coming from the plumbing was brown and appeared rusty. In addition, the second-floor bathroom had no cold water available, only extremely hot water that burned our skin. This was a serious safety concern.
The outside temperature was approximately 30–40 degrees, and the house was freezing. When we attempted to turn on the heat, it appeared to turn off again. I felt that the owner may have been controlling the heating system remotely, although I cannot independently confirm that.
These conditions made our stay uncomfortable and raised concerns about whether the property was being maintained in a safe and sanitary condition.
3. Concerns about surveillance and privacy
There were cameras in the trees and around the exterior of the property, as well as numerous cameras inside the house. I was uncomfortable with the extent of the surveillance and concerned about our family’s privacy.
At one point, we entered a room that was unlocked and had no sign indicating that it was off-limits. The owner then spoke through a camera and yelled at us to “GET OUT!” If the room was not intended for guest use, it should have been clearly marked or kept locked.
I also felt uncomfortable with what appeared to be the owner’s ability to monitor our movements throughout the property. I am particularly concerned about whether any cameras were located in or directed toward private areas, including bathrooms or sleeping areas, and whether our privacy was respected. I request that the booking platform investigate the location, disclosure, and use of all surveillance devices.
4. Harassment and concerns about racial discrimination
Throughout our stay, the owner repeatedly questioned and confronted me about the number of people visiting the property. My family members came together to support one another and remember our sister who had passed away. We had traveled a long distance during a period of grief, and the owner’s treatment of us added unnecessary stress and pain.
The owner accused me of bringing people in a school bus, when the vehicle was actually a 10-passenger van. The owner also accused me of destroying the property, despite my position that we had not destroyed anything.
My family and I felt singled out, disrespected, and humiliated. Given the circumstances and the manner in which we were treated, I am deeply concerned that racial discrimination may have played a role in this experience.
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