Catskills Lakefront with Hot Tub, Sauna and Theater
5.5 / 10
(2 Ratings)
$$$$
House in Hudson Valley, NY
14 guests · 1 bedroom · 4 baths
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Spa and more
Location
Reviews
1 / 10
Overall, our stay was extremely disappointing, especially considering we paid $1,580 for the weekend
We really enjoy the accommodations of the Infinity pool and the hot tub and the beautiful scenery
For the $1,580 we paid for a weekend, we expected better cleanliness, organization, maintenance and communication. Our group was disappointed.
The door was open on arrival, suggesting a lock issue, but this became our least concern. Bathrooms should have been prepared with enough towels for everyone. Instead, we spent 35 minutes searching and had to ask housekeeping for more. Pillows, blankets and bedding covers were stained; extra pillows lacked protectors and pillowcases.
Our biggest concern was sewage backing up in BOTH basement bathrooms. Toilets overflowed, water covered the floors and fecal matter came up through shower drains while guests showered. Earlier, the cleaner had asked how the downstairs toilets were flushing. An owner later acknowledged a previous issue they believed was fixed. We reported the problem early that afternoon and followed up three times. Around 9 PM, management finally said the plumber had just called back. A rental this size should have emergency plumbing available, including after hours.
Communication was poor before and during our stay. Some questions took three days to answer, and urgent concerns received little attention. When we requested a partial refund, management said they were “speechless.” We have photos and messages documenting the problems.
Rules arrived only on check-in day rather than with the rental agreement. Trash bags were insufficient despite guests being expected to handle trash. The pool table was damaged, and theater controls were difficult. Game room equipment should be inspected before guests arrive. Only the living room and theater had TVs; bedroom TVs would help on longer stays.
Better bathroom presentation, sufficient supplies, inspected amenities, advance instructions and prompt communication would have made a difference. As a fellow vacation rental owner, I understand problems happen, but sewage exposure requires immediate action and fair compensation.
10 / 10
Would highly recommend it
Love the property looks better in person and very clean. Everything looks new.
Yes, parking is listed as an amenity at Catskills Lakefront with Hot Tub, Sauna and Theater. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Catskills Lakefront with Hot Tub, Sauna and Theater pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Catskills Lakefront with Hot Tub, Sauna and Theater?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Spa and more
Map of Hudson Valley, NY
About this house rental
Spa and Wellness Center
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Spa
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Outdoor Cooking
Family friendly
FAQs
Is parking included with this house?
Yes, parking is listed as an amenity at Catskills Lakefront with Hot Tub, Sauna and Theater. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Catskills Lakefront with Hot Tub, Sauna and Theater pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Catskills Lakefront with Hot Tub, Sauna and Theater?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Free WiFi/internet · Air conditioning · Outdoor Cooking
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