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Reviews
3 / 10
Good location, serious concerns regarding hygiene, safety, and privacy
The location is good—quiet, yet close to shops and the direct LK02 bus to Hoi An. The Wi-Fi was strong, there is a washing machine available, and a TV had just been installed before our arrival. The area itself is convenient and relatively peaceful.
We have mixed feelings about our stay and only extended due to illness, not because of comfort.
Safety was a concern. There were visible exposed electrical wires.
Hygiene was also below expectations. Upon arrival, the kitchen and floors were not properly cleaned, with visible dirt present. The sink, refrigerator, stove, and kitchen hood were not clean. We requested a new kitchen sponge and provided photos, but no replacement was given during our stay. Basic kitchen items such as proper cutlery and plates were also requested twice but not provided.
The sofa had a persistent odor resembling cat urine, which was noticeable throughout our entire stay.
There was visible mold and moisture damage on the wall behind and above the bed, extending along the wall behind the wardrobe. A musty smell was noticeable each time we entered the room. After checkout, while we were still in the hallway, we observed the host applying adhesive wallpaper over these areas rather than addressing the underlying issue.
The bed was extremely hard, and the “topper” provided was only a thin mattress protector. Bedding was polyester and only replaced with cotton after requesting it.
Privacy and communication were also an issue. Despite informing the host that I was unwell and needed rest, we received daily messages requesting access to the room. We indicated we would inform them when cleaning was needed. When cleaning was requested, it did not appear thorough, as the floors were not mopped during our stay and also not upon arrival while we thought so they supposed to do.
At checkout, the host was not present. While we remained in the hallway for a short time after leaving the room, the host and her husband arrived, but did not engage with us or ask about our stay.
Overall, based on our experience, the stay gave the impression that the focus was primarily on managing the property and guest turnover, rather than on the comfort and well-being of guests.
Free WiFi/internet · Air conditioning · Balcony/Terrace
Nestled in Da Nang, this Apartment is perfect for your next vacation. Enjoy HG House's top-rated amenities, including Free Parking, Balcony/Terrace and Family friendly, and more.
WiFi/Internet · Air conditioning · Coffee/tea maker
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