WoodSpring Suites Prattville - Montgomery North

Newer facility. Convenient to interstate and some fast food.

Pleasant overnight stay..

Staff went above and beyond! Brittany was amazing and did the work of 10 people!

I found it ridiculous that it took an hour to check in when I had already booked and paid online, yet when we arrived the staff was on the phone and never acknowledged us for over 20 minutes. Another staff member came into work and took over and we finally got checked in. I rented 3 rooms and the room my mother was in had not been mopped as there were spots all over the floor and there was food in the microwave on a plate from a fast food establishment. Our room was a bit hard to figure out the outlets, tv, and lights connection and the light in the bathroom would not stay on so we took showers in the dark. LoL. Our room and our boys room was clean and the beds did sleep very well. We were there for 1 night for our oldest son's wedding. Being a new hotel I never dreamed we would have so many issues. No hairdryer either, but the staff was kind to get us one. Not sure why it was not in the room, but it was quickly brought to our room. It was not a terrible stay, but checking in was ridiculous. I have never stayed anywhere in my 57 years that did not have staff the the front desk, however when I had called that early morning no one answered the phone for over 2 hours. Then when I stopped by on my way in town, finally got someone to the desk and was told they were all busy and didn't have a staff at the desk consistently. Just a strange situation but "ok " afterall.