Caria Special Class

The location was very good. Our room was a good size, with a large bathroom and well needed air conditioning. There was lots of choice at breakfast.

I did not like that glass was allowed around the pool. A couple of times i had to point out broken glass to staff and this is a real safety issue.

The staff were exceptionally professional, warm and attentive. The service was high quality but always natural and relaxed, which made the whole stay feel very comfortable. The restaurant deserves special recognition: excellent food, beautifully prepared, with very good service and a refined but relaxed atmosphere. The room was clean, quiet and comfortable, and the overall atmosphere of the hotel was peaceful and welcoming.

Very little to criticise. The only minor issue was that the Wi-Fi signal could be a little weak in some areas.

Cigdem was very helpful

Close to the river

When I arrived the room I booked wasn’t ready for 2-3 days they explained. One staff told my that the air conditioning needed fixing and another staff told me that due to the air control system failure. They accommodated other tourists left stranded from different parts of Turkey, for a week or more. I was offered 2 separate rooms which were inadequate, and nothing like what I paid for being a solo traveller and paying extra for a balcony with river view. I was put in the loft on the 3 floor. For 2 nights, no cleaner came, the fridge didn’t work, no replacements of water, toilet rolls, emptying bins as you were not allowed to flush paper. (Which am aware of). I was told Sunday when the people leave the room and it would be cleaned and they would give it to me!!! I Thought no one was in the room because the air conditioning needed fixing. Reception said it got fixed yesterday that’s why someone was in it. Manager said she wouldn’t charge me for my first night, I had already paid in full before arriving. Reception stated that what I charged to the room bill would come off my refund. Had to ask for my room to be cleaned when I moved into my paid room. Cleaned twice in a week. I signed for food and drinks I had, they guessed a figure as the internet when down a few times. I said that I still owed them. £70. ( 2 sandwiches lunch, 2 evenings meals plus drinks) Reception said she didn’t charge me for the first night meal or drinks. I asked to look at the receipts and they did charge me (she actually came over to me whilst I was eating a tuna sandwich, and stated that because I was sitting in the a le carte restaurant I would be charged for my meal and drink). also I calculated that they owed me £70, after back n forth I paid the money as my taxi arrived to take me to the airport. I have been coming to Turkey for over 30yrs and Dalyan 4 times and never experienced anything like it.