Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Absolute disgrace for any child to witness what she did
FORMAL COMPLAINT — Camden Town Studios, 77 Castle Road, London — Stay: 26–29 July 2026 (paid via Booking.com)
I am writing to formally demand a full refund for this stay. The service we received was unacceptable from start to finish, and I want to be very clear about the facts before this goes to Booking.com.
Before arrival, I contacted you to move our check-in from Sunday to Monday because my daughter has a medical condition and we were struggling with the journey. You declined the cancellation request and never even replied to the date-change request. Booking.com’s own system records both.
On arrival, the room was in a disgusting and unhygienic state: blood-stained sheets, a strong foul odour throughout the room, and a foul smell from the shower every single time it was used.
I raised this with you in person immediately and requested a refund. You refused outright. You then offered to move us to another room — that room was never provided. We were left in those conditions for the entire stay because, with my daughter’s condition, we had no realistic option of going elsewhere. She was in a terrible state for the first two days as a direct result.
On top of the conditions themselves, the way my daughter and I were spoken to and treated when we raised these issues was contemptuous. Guests reporting blood-stained bedding should not have to argue their case.
How you thought it was acceptable to hand a room in that state to a family with a vulnerable child — after ignoring their requests before arrival — is beyond me.
I expect a full refund within 7 days of this message. If it is not received, I will:
Financial vampires
10 / 10
Great location to Camden Town clean and comfortable couldn’t fault it
Great location clean and comfortable
Nothing - maybe two pillows but that’s personal preference
10 / 10
Would stay again!
Location
Didn't realize the shower was directly in the room with no privacy screen!
Parking is not specified as an available amenity at Camden Town Studios. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Camden Town Studios pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Camden Town Studios?
We found 3 amenities for this rental. This includes non-smoking, pets allowed, and family friendly.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of London Borough of Camden
About this apartment rental
Comfortable Living
Amenities
Non-smoking
Pets allowed
Family friendly
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Camden Town Studios. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Camden Town Studios pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Camden Town Studios?
We found 3 amenities for this rental. This includes non-smoking, pets allowed, and family friendly.
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