The room was old, small, and oddly shaped. There was no air conditioning or fan inside, and the living area had only a noisy cold air machine. The hallways in the building were extremely dark during the day, and the stairwell was cluttered with messy bags. We booked a triple room, and our reservation clearly stated one double bed and one sofa bed. However, when we arrived around 3 p.m., we found that several horizontal bars in the middle of the double bed frame were broken, and the mattress was soft—not a firm mattress like a Simmons—so it sank whenever someone lay on it. It was completely unsuitable for sleeping; not even one person could bear the weight, let alone two adults. We immediately reported this issue to the accommodation provider, who promised to send someone quickly to fix it. So we left the keys outside in the lockbox and went out to eat. But when we returned that evening, no repair personnel had come. Instead, they informed us via the platform that the technician wouldn't be able to arrive until Monday at the earliest. We repeatedly emphasized that the bed was unusable and urged them to send someone to inspect it in person, but they remained unmoved and no staff member showed up. When we asked if we were supposed to sleep on the floor, they shamelessly replied: "That's your best solution." In their initial email to customers, they made grand promises about customer satisfaction, assuring us that any issues would be promptly addressed if reported—but all of this was nothing but lies. We spent two nights sleeping on the floor, yet they offered no apology and ignored our request for compensation. Instead, in an email, they demanded that we check out by 10 a.m. on our departure day at the latest, threatening additional charges otherwise. This kind of accommodation should be avoided at all costs—don’t let their advertising deceive you.
9 / 10
Pratique
L’emplacement, la surface, le calme, l’emménagement
La cabine de douche est vraiment TROP petite,il faudrait déplacer le lavabo vers la droite pour rajouter 50 cm de largeur.On ne peut pas se baisser pour se savonner.Mettre aussi un anti dérapant.
3 / 10
Podría mejorar en varios aspectos
Lo bueno es que queda central
Fallaron muchas cosas del alojamiento, una de las paredes del baño tiene hongos, el baño no tiene techo, queda entre la cocina y la habitación por lo que es incómodo. Se escucha todo lo que hacen en el piso de arriba. Y para terminar la cafetera estaba mala. Realmente no fue una buena experiencia en el departamento.
L’emplacement, la surface, le calme, l’emménagement
La cabine de douche est vraiment TROP petite,il faudrait déplacer le lavabo vers la droite pour rajouter 50 cm de largeur.On ne peut pas se baisser pour se savonner.Mettre aussi un anti dérapant.
Parking is not specified as an available amenity at Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and wifi/internet.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
WiFi/Internet
Contactless check-in/out
Fire alarm
Fire extinguisher
Map of Aix-en-Provence
Ratings and reviews
5.7 / 10
(6 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2025
L’emplacement, la surface, le calme, l’emménagement
La cabine de douche est vraiment TROP petite,il faudrait déplacer le lavabo vers la droite pour rajouter 50 cm de largeur.On ne peut pas se baisser pour se savonner.Mettre aussi un anti dérapant.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Aix-en-Provence
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
WiFi/Internet
Contactless check-in/out
Fire alarm
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Le Manuel - Appart T2 cosy Centre ville historique - Place des Prêcheurs Palais de justice?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and wifi/internet.
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