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Reviews
1 / 10
Dark, construction site with chemical smell and poor communication.
We were not able to stay due to feeling unsafe.
Poor communication with the owner. Our group of five women arrived at what we thought was the door with no instructions on how to enter. There was no reception as stated in the email where we could leave our luggage until check-in time. I called the local number several times with no answer. A man, who was cleaning there, came out the door and let us in and out of the rain where unless we held the door open it was very dark inside. I went to a nearby hotel for help, they also tried to call, and they told me the address I had doesn't exist and the booking was a scam. I then went to the hostel across the street and was told the same thing. Meanwhile the rest of my traveling group was being yelled at by a woman in the building to get out and no apartment existed that could sleep 5 people. Thinking we had been scammed we all went to another hotel nearby. The concierge gentleman called the number again for me and was finally able to talk to someone. We were told that someone would come and show us into the apartment, by this time nearly 2 hours have gone bye. Two of us were taken up in the elevator to the top of the building, down a dark hallway with construction going on and to a door and then another door to open. Once inside right away we notice a very chemical odor. The man left giving little instructions I think due to a language barrier. We then went to get the rest of our group and luggage at the hotel. Once we were all inside the apartment one of our travel companions started having breathing issues. We immediately left to find a place where we could sit down and look for another accommodation. I contacted the owner and let them know we didn't feel safe and that one our our travelers was having a breathing issue due to the chemical smell and was told no problem and we could leave and they would contact booking.com and arrange a full refund. As of today, after many calls with booking.com, we have still not received a refund.
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