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1 / 10
Unfortunately one of the worst villa stays of our life.
This was by far the most disappointing luxury villa experience we have ever had.
We paid approximately **€13,000 for a six-night stay** for our family of twelve and, unfortunately, the property fell well below the standard that price would reasonably suggest.
The outdoor areas and location are genuinely beautiful, which is the only reason this review is not even more negative. Unfortunately, the inside of the villa was a completely different story.
During just six nights we experienced:
* Air conditioning not working in the downstairs bedrooms on arrival.
* No usable hot water in one of the bathrooms for approximately the first day.
* Two prolonged periods with **no running water at all**, meaning twelve guests could not shower, flush toilets properly or use the kitchen.
* Multiple visits from plumbers during our holiday.
* A toilet that backed up and overflowed.
* Inadequate towels for several of the children.
* Only one roll of toilet paper provided per bathroom for twelve guests staying six nights.
* Confusing rubbish collection instructions that were only provided after we had already checked in.
* A main living area that became unbearably hot because it was not air conditioned, meaning we could barely use it.
Instead of enjoying our holiday, we spent an extraordinary amount of time messaging the property manager, waiting for tradespeople and trying to resolve basic maintenance issues.
To be fair, Claudio, the local property manager, was always polite and genuinely tried to help wherever he could. Our criticism is not directed at him, but at the overall maintenance, preparation and management of the property.
The most disappointing part came after our stay.
After we raised these issues directly with the owner in the hope of resolving them privately, rather than acknowledging the genuine problems we experienced, she responded by alleging that our family had damaged the property.
These allegations are completely false.
No one in our family smokes, yet we were accused of smoking inside the villa. There were, of course, no cigarette butts or any evidence whatsoever because nobody smoked in the property. We were also accused of causing stains and damage that we simply did not cause.
Instead of taking responsibility for the repeated failures during our stay, the owner attempted to shift the focus onto unsupported allegations against her guests.
We have now referred the matter to Booking.com.
If you're considering booking this villa, be aware that while the setting is stunning, our experience was that the internal maintenance, reliability of essential services and the owner's handling of legitimate guest concerns were nowhere near the standard expected of a luxury property at this price point.
Unfortunately, we cannot recommend staying here.
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