Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
HOMELESS PEOPLE AT PROPERTY / UNPROFESSIONAL MANAGER
We made a last-minute booking here to evacuate the ice storm in SC. A few hours after booking we arrived. There were homeless people at the property. I immediately felt this would not be a safe place to stay with 4 young kids. I contacted the host who was unable to work with me to modify our reservation. We booked elsewhere.
My early communication was via text with Eric. I asked to speak with a manager. At 9:34 AM the next day he told me “Tyler will give you a call”. I followed up at 12:24 PM, he said he would check to see when they would be able to call. I reached out again at 7 PM and was told “please allow me to reach out to management right now…. I’ll get back to you.” I never heard a response.
On the day AFTER our planned check in, management did send me a message offering 2 other units that we could switch to. Had this been offered immediately it would have been great, however by day 2 we had already settled into a new location (booked on another platform). I had already informed Eric upon our arrival that we would not be staying there.
I was finally able to get a manager on the phone two days after our "stay" ended. Natalie was completely unprofessional in her communication with me and appeared unable to comprehend why this situation was problematic for my family. "Homeless people aren't just going to attack you", she advised me, perhaps not appreciating the prevalence of untreated mental health problems and drug use in this population. I understand that they cannot control the presence of homeless people at the property, however, they CAN control they handle these unexpected situations with their guests.
They kept all of our money. After my conversation with Natalie, I told her I'd be leaving a review about my experience. She accused me of "retaliating". For the amount I paid for this property + cleaning fee, despite not staying here, I do think a review is warranted.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at 3 BR Urban Hideaway - Steps from Daily's TIAA Fld. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 3 BR Urban Hideaway - Steps from Daily's TIAA Fld pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 3 BR Urban Hideaway - Steps from Daily's TIAA Fld?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Jacksonville, FL
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at 3 BR Urban Hideaway - Steps from Daily's TIAA Fld. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 3 BR Urban Hideaway - Steps from Daily's TIAA Fld pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 3 BR Urban Hideaway - Steps from Daily's TIAA Fld?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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