Hotel in Playa del Carmen
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jul 2026
Location is close to Quinta avenida. Rooms are quiet spacious .
Nothing
10 / 10Outstanding·Jun 2026
Location was great. Very walkable. Off of 5th avenue.
The room was clean, the air conditioner worked
The staff was so helpful and friendly
We also enjoyed the pool
We were very satisfied
8 / 10Excellent·Apr 2026
Staff were friendly and helpful. Housekeeping was good. Overall a nice place, clean, and good location. The bed was very firm which worked for me but not as well for my wife. They provide 2 small bottles of water each day. Upon arrival they provide 2 Nespresso pods (but must purchase there after - I bought at the store). Blackout shades successfully blocked out the very bright lights on the outside of their building. The AC worked well. There was a refrigerator.
The body wash was usable but the shampoo was terrible. Our one week stay was reasonably quiet, except the last day when it became clear it was quiet because we didn't have anyone above us until then. We paid for the included breakfast, which turned out to be limited to omelet, pancakes, or Chilaquiles (protein costs extra). However, a couple times they made exceptions. This not written down limited menu, that you don't really know for example what's in the omelet, and which can have some exceptions, was irritating. The omelet comes with toast, some beans, and fruit. Doesn't it make sense you could order 2 eggs instead of an omelet? I recommend they print a menu of everything you really can get for the included breakfast so it's clear. The food was good but Ojo de Agua down the street was much better. Also Primo for dinner was our favorite. I also recommend they put a note in the room that additional coffee pods are available for a fee because I assumed that if there were some there upon arrival that housekeeping would replenish. Had I known not to expect that, I could plan accordingly and not bother anyone. A small desk under the TV would have been nice. The TV didn't seem to get any channels. Possibly apps would work on the TV but watching YouTube on a phone sometimes paused because the internet was slow at times. While others rave about the roof pools, I didn't care for them. The music at the bar area was obnoxiously loud. The dark wood floors were burn your feet hot. The very top area with seating didn't have much shade. In general the design and layout of the roof areas were not enjoyable enough to want to hang out there. Despite these details, it was a very good stay, and better than the last stay at the Aloft.
5 / 10·Jul 2026
Mainly the location
In fact, the hotel claims to be "luxurious," but it is old and shabby. Between the badly corroded mirror backing, the dilapidated wardrobes, and the questionable cleanliness of the shower, nothing was up to par.
$$$$
Top rated by guests
8.3Excellent
(280 Ratings)
"Location is close to Quinta avenida. Rooms are quiet spacious ."
Verified guestDon't miss out! Price and availability may change
