The Octagon -The City Centre Signature Suite in Ipoh
5.4 / 10
(15 Ratings)
$$$$
Apartment in Ipoh
6 guests · 1 bedroom · 1 bath
Reasons to book
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
SCAM SCAM SCAM, BOOKING.COM PLEASE INVESTIGATE. Contact me for What'sApp chat history with host.
I was scammed by this host, and the building management has confirmed that this is a recurring issue. After investigating the matter, the management confirmed that this host is not one of the 21 registered property owners in the Octagon building and does not own or operate any property there. The host has been using Octagon’s name and photos to advertise a fake listing on Booking.com.
The host’s method is as follows: when guests arrive at Octagon, they are told that there is a problem with the booked room and are redirected to a different property located far away from both Octagon and Ipoh city centre. They also request a cash deposit, even though the original booking has already been fully paid through Booking.com. These communications and arrangements are deliberately moved to WhatsApp, outside the Booking.com platform, leaving no official record.
If guests accept the alternative property, the host successfully promotes and rents out their own unregistered accommodation while misleading guests and damaging Octagon’s reputation. If guests refuse the alternative accommodation, they are pressured to request a cancellation through Booking.com under "cancelling by guest".
Since many guests are eventually able to recover their payment, the issue often goes unreported, allowing this scam to continue.
However, I urge future guests to consider the real impact beyond just receiving a refund. Imagine arriving in an unfamiliar city, only to be told that your accommodation for the night is unavailable. You then have to find another place to stay at the last minute, deal with the stress and uncertainty, and potentially rearrange your entire travel schedule. The inconvenience, anxiety, and time lost should not be carried by guests while this host continues targeting new victims.
This host’s behaviour needs to be exposed and stopped.
I was scammed by this host, and the building management has confirmed that this is a recurring issue. After investigating the matter, the management confirmed that this host is not one of the 21 registered property owners in the Octagon building and does not own or operate any property there. The host has been using Octagon’s name and photos to advertise a fake listing on Booking.com.
The host’s method is as follows: when guests arrive at Octagon, they are told that there is a problem with the booked room and are redirected to a different property located far away from both Octagon and Ipoh city centre. They also request a cash deposit, even though the original booking has already been fully paid through Booking.com. These communications and arrangements are deliberately moved to WhatsApp, outside the Booking.com platform, leaving no official record.
If guests accept the alternative property, the host successfully promotes and rents out their own unregistered accommodation while misleading guests and damaging Octagon’s reputation. If guests refuse the alternative accommodation, they are pressured to request a cancellation through Booking.com under "cancelling by guest".
Since many guests are eventually able to recover their payment, the issue often goes unreported, allowing this scam to continue.
However, I urge future guests to consider the real impact beyond just receiving a refund. Imagine arriving in an unfamiliar city, only to be told that your accommodation for the night is unavailable. You then have to find another place to stay at the last minute, deal with the stress and uncertainty, and potentially rearrange your entire travel schedule. The inconvenience, anxiety, and time lost should not be carried by guests while this host continues targeting new victims.
This host’s behaviour needs to be exposed and stopped.
1 / 10
Disappointed
Nothing we can mention the property,I was informed by the owner 2 hours before the check in indicated that they have electrical issue therefore they were unable accommodate us.my point was I never received any information when we making the booking 2 months before the travel date,usually when we make a booking they will send you welcome message which included information of the property and term and condition,but I haven’t heard from the owner at all until 2 hours before we check in.
Nothing we can mention the property,I was informed by the owner 2 hours before the check in indicated that they have electrical issue therefore they were unable accommodate us.my point was I never received any information when we making the booking 2 months before the travel date,usually when we make a booking they will send you welcome message which included information of the property and term and condition,but I haven’t heard from the owner at all until 2 hours before we check in.
3 / 10
No reponse agent with the contact number.
It was an accident happen on this property, hence it does not availaible for us to stay. The agent only contacted us on the day itself in the morning 10am. Although they had offer another property but the location is definately not convenient at all. The offer property is only with 1 toilet.
We had contact the number given before the day of the check in. Both call and watapps not avalaible. We had get Booking.com to contact on the morning of the check in day also no reponse.
This had make totaly inconvenint for us as we need to take flight in the morning and left us puzzle if we can get an accommodation to stay on and what the backup plan we need to.
9 / 10
Amazing apartment
Clean, great location, well decorated. Open space, lots of room.
Bathroom needs some work. Host should be more proactive about the check in process. I had to reach out to know how do check in.
Clean, great location, well decorated. Open space, lots of room.
Bathroom needs some work. Host should be more proactive about the check in process. I had to reach out to know how do check in.
10 / 10Outstanding·Dec 2025
Very near with Gerbang malam and good walking distance to other place.
the towels provided were small and the kettle was not working.
9 / 10Outstanding·Nov 2025
theres a tv channel
kettle is not functioning.
5 / 10·Dec 2025
The apartment was comfortable and clean.
Overall stay environment was good.
Location was convenient.
Suitable for a short stay.
Check-in and check-out instructions were unclear, especially for first-time guests.
Very slow or no response from staff when asking for assistance.
Had to repeatedly follow up for updates.
Refund process took around 3 days with no clear timeline.
Poor communication significantly affected the experience.
Management should seriously improve communication response time, provide clear and complete check-in/check-out information, and set a clear refund timeline. With better service management, this property has the potential to offer a much better guest experience.
Booking.com should improve its customer support process when guests are unable to contact the property owner or management.
There should be a clearer and faster way for guests to raise complaints or get assistance in urgent situations.
Parking is not specified as an available amenity at The Octagon -The City Centre Signature Suite in Ipoh. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Octagon -The City Centre Signature Suite in Ipoh. Enjoy the water!
Is The Octagon -The City Centre Signature Suite in Ipoh pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Octagon -The City Centre Signature Suite in Ipoh?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Electric Vehicle Charging Station
Map of Ipoh
Ratings and reviews
5.4 / 10
(15 Ratings)
100% verified reviews
9 / 10Outstanding·Dec 2025
Clean, great location, well decorated. Open space, lots of room.
Bathroom needs some work. Host should be more proactive about the check in process. I had to reach out to know how do check in.
10 / 10Outstanding·Dec 2025
Very near with Gerbang malam and good walking distance to other place.
the towels provided were small and the kettle was not working.
9 / 10Outstanding·Nov 2025
theres a tv channel
kettle is not functioning.
5 / 10·Dec 2025
The apartment was comfortable and clean.
Overall stay environment was good.
Location was convenient.
Suitable for a short stay.
Check-in and check-out instructions were unclear, especially for first-time guests.
Very slow or no response from staff when asking for assistance.
Had to repeatedly follow up for updates.
Refund process took around 3 days with no clear timeline.
Poor communication significantly affected the experience.
Management should seriously improve communication response time, provide clear and complete check-in/check-out information, and set a clear refund timeline. With better service management, this property has the potential to offer a much better guest experience.
Booking.com should improve its customer support process when guests are unable to contact the property owner or management.
There should be a clearer and faster way for guests to raise complaints or get assistance in urgent situations.
$$$$
5.4
(15 Ratings)
"Very near with Gerbang malam and good walking distance to other place."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Ipoh
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Electric Vehicle Charging Station
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at The Octagon -The City Centre Signature Suite in Ipoh. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Octagon -The City Centre Signature Suite in Ipoh. Enjoy the water!
Is The Octagon -The City Centre Signature Suite in Ipoh pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Octagon -The City Centre Signature Suite in Ipoh?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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