Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
9 / 10
It was a wonderful stay and supportive staff.
It’s very easy for travel and clean.
Need to look about the fittings and electrical sockets.
1 / 10
Subject: Formal Complaint Against the Hotel and Booking.com for Booking Failure and Poor support
I contacted the hotel via WhatsApp to arrange check-in approximately seven hours before my scheduled flight, only to be informed that my booking could not be confirmed. The hotel staff claimed that Booking.com had blocked their property and shared a screenshot as evidence.
I immediately contacted Booking.com customer care, and their team assured me that they would get back to me. However, I never received any follow-up or resolution.
I was travelling with my 65-year-old mother and my child, and this unexpected situation left us in an extremely stressful and helpless position. With only 5–6 hours remaining before my flight, I was left wondering where we could stay and what we should do next. The lack of timely assistance and communication caused me significant anxiety and inconvenience.
What makes this situation even more frustrating is that I can still see the same hotel listed as available for booking on Booking.com. If the hotel was supposedly blocked, how is it still accepting bookings? Why was my existing reservation not honoured, and why did Booking.com fail to provide a timely resolution after I contacted customer care?
I was also surprised to receive a request from Booking.com to review my stay, despite the fact that I was unable to stay at the property. This is highly inappropriate and suggests a serious failure in the platform’s booking and customer-service processes.
I have since learned that a similar issue may have occurred with a friend, which raises further concerns about whether this hotel has repeatedly failed to honour reservations. I urge Booking.com to investigate whether this is part of a recurring pattern.
I am extremely disappointed with both the hotel and Booking.com. This experience raises serious concerns about their booking management, communication, and customer service. Customers should not be left stranded, especially when travelling with elderly family members and children.
9 / 10
Excellent Accommodation
The location of the property is well situated within close proximity to the city center, coupled with easy accessibility to grocery stores and restaurants. The apartment also benefits from several amenities such as air-conditioning (x3), which is highly needed to combat the extreme heat and humid conditions, a washing machine, etc. I will be remiss if I failed to mention the rooftop swimming pool with a splendid panoramic view over the city of Kuala Lumpur. There is also a gym and restaurant in the tower building where the apartment is located. We liked the enormity of the apartment, which is big enough to even host a family. The host was very kind and explained everything we needed.
The only complaint was a lack of complimentary tea/water/coffee.
L'emplacement pratique au centre, le personnel d'accueil très gentil et accessible
Le manque d'équipements comme le fer à repasser qui n'est pas très moderne, et ne fonctionne pas correctement. Le fait de ne pas pouvoir inclure le petit déjeuner sur place pour des raisons pratiques
9 / 10Outstanding·Oct 2026
It’s very easy for travel and clean.
Need to look about the fittings and electrical sockets.
9 / 10Outstanding·Sep 2026
The location of the property is well situated within close proximity to the city center, coupled with easy accessibility to grocery stores and restaurants. The apartment also benefits from several amenities such as air-conditioning (x3), which is highly needed to combat the extreme heat and humid conditions, a washing machine, etc. I will be remiss if I failed to mention the rooftop swimming pool with a splendid panoramic view over the city of Kuala Lumpur. There is also a gym and restaurant in the tower building where the apartment is located. We liked the enormity of the apartment, which is big enough to even host a family. The host was very kind and explained everything we needed.
The only complaint was a lack of complimentary tea/water/coffee.
8 / 10Excellent·Jul 2026
Wielkość pokoju, wysokość robią wrażenie . Tak samo ala marmurowa podłoga , ogromne lustra na ścianach. Są dwie łazienki - każda sypialnia ma swoją. Basen na dachu ze świetnym widokiem.
Widać już zużycie pokoju, ale wszystko było czyste.
{start_header}Prime City Centre Location{end_header}
{start_body}Platinum Suites Kuala Lumpur by KLCC is located in the heart of Kuala Lumpur, providing easy access to key attractions.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Platinum Suites Kuala Lumpur by KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Platinum Suites Kuala Lumpur by KLCC. Enjoy the water!
Is Platinum Suites Kuala Lumpur by KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Platinum Suites Kuala Lumpur by KLCC?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
{start_header}Prime City Centre Location{end_header}
{start_body}Platinum Suites Kuala Lumpur by KLCC is located in the heart of Kuala Lumpur, providing easy access to key attractions.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Federal Territory of Kuala Lumpur
Ratings and reviews
8.2 / 10
Excellent(133 Ratings)
100% verified reviews
9 / 10Outstanding·Nov 2026
L'emplacement pratique au centre, le personnel d'accueil très gentil et accessible
Le manque d'équipements comme le fer à repasser qui n'est pas très moderne, et ne fonctionne pas correctement. Le fait de ne pas pouvoir inclure le petit déjeuner sur place pour des raisons pratiques
9 / 10Outstanding·Oct 2026
It’s very easy for travel and clean.
Need to look about the fittings and electrical sockets.
9 / 10Outstanding·Sep 2026
The location of the property is well situated within close proximity to the city center, coupled with easy accessibility to grocery stores and restaurants. The apartment also benefits from several amenities such as air-conditioning (x3), which is highly needed to combat the extreme heat and humid conditions, a washing machine, etc. I will be remiss if I failed to mention the rooftop swimming pool with a splendid panoramic view over the city of Kuala Lumpur. There is also a gym and restaurant in the tower building where the apartment is located. We liked the enormity of the apartment, which is big enough to even host a family. The host was very kind and explained everything we needed.
The only complaint was a lack of complimentary tea/water/coffee.
8 / 10Excellent·Jul 2026
Wielkość pokoju, wysokość robią wrażenie . Tak samo ala marmurowa podłoga , ogromne lustra na ścianach. Są dwie łazienki - każda sypialnia ma swoją. Basen na dachu ze świetnym widokiem.
Widać już zużycie pokoju, ale wszystko było czyste.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Federal Territory of Kuala Lumpur
About this apartment rental
{start_header}Prime City Centre Location{end_header}
{start_body}Platinum Suites Kuala Lumpur by KLCC is located in the heart of Kuala Lumpur, providing easy access to key attractions.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Platinum Suites Kuala Lumpur by KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Platinum Suites Kuala Lumpur by KLCC. Enjoy the water!
Is Platinum Suites Kuala Lumpur by KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Platinum Suites Kuala Lumpur by KLCC?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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