Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
Location
Reviews
7 / 10
Overall good, as we used it only to sleep.
The location of the apartment was very good, though we were relocated in the last moment and we didn't stay in the one on Gran Via, but in a much smaller apartment. if we were only 2 of us - me and my husband, it would be great, but the apartment was very small for 3 people
There was a mandatory deposit of 300 euro, which is not just a blockage on your card, but an actual payment. It takes few days after the check out to receive it back. We were called the night before the flight to tell us that there is a problem with the apartment and will be relocated to another one for the same price or cancel and get full refund. Both offered options was much smaller than our initial booking, but we didn't have another option in the last minute. When we arrived, the apartment was prepared only for 2 people and we were 3. I needed to write and call the company to provide us with bedding for the couch and extra towels for the third person. They reacted very fast and send us the requested items. No any compensation for the caused inconvenience of changing the accommodation for a smaller apartment.
1 / 10
JUICE STAND: An astonishingly amateur operation from booking to complaint.
The location was convenient. That is essentially the end of the positive part of this review.
This was one of the most astonishingly unprofessional accommodation experiences I have ever had. The Booking.com listing did NOT disclose that access effectively required guests to have a smartphone and internet connection while on the streets of Madrid. I discovered this only AFTER making a non-refundable booking. I do not use a smartphone. The property therefore agreed in advance to accommodate me: I gave them my flight arrival time and was told to call on arrival and they would let me in.
I travelled to Madrid relying on that agreement. When I arrived with my son and called exactly as instructed, they REFUSED TO HELP because I could not provide my reservation number, although they had never told me I would need it for the call. Knowing that this could leave us on the streets without access to accommodation I had already paid for, they actually suggested that I approach STRANGERS ON THE STREET and ask to use their devices to access my private email. I refused. About 30 minutes later, they nevertheless managed to contact me through Booking.com.
Inside: MOLD in the bathroom; an advertised “balcony” was actually shared AND CLOSED for waterproofing, without advance disclosure; basic kitchen equipment was so inadequate that we ate salad with our hands. Despite being told I do not speak Spanish, they continued writing in Spanish. Their barrage of repetitive automated messages was absurd, while obtaining actual human assistance was extraordinarily difficult.
Worst of all, the property later portrayed me to Booking.com as “uncooperative” and interested “only in compensation.” This is demonstrably false: I NEVER ASKED FOR COMPENSATION. Booking.com has been given our correspondence.
This is not professional hospitality. It is a JUICE STAND with an automated booking system.
4 / 10
The apartment great but would have liked to know I had to live with the building being remodeled. Rent it once it is fin
The property is very well located, and the apartment itself is very pretty and has everything you need
I hated the fact that the building was being remodeled, you couldn’t use the elevator, had to go by skipping the materials and the paint was nauseating
8 / 10
Avec de petits aménagements cela aurait été parfait
Emplacement top
Manque de crochets
Grille-pain fait sauter les plombs
Literie et oreillers : bof
Manque de crochets
Grille-pain fait sauter les plombs
Literie et oreillers : bof
7 / 10Good·Sep 2026
The location of the apartment was very good, though we were relocated in the last moment and we didn't stay in the one on Gran Via, but in a much smaller apartment. if we were only 2 of us - me and my husband, it would be great, but the apartment was very small for 3 people
There was a mandatory deposit of 300 euro, which is not just a blockage on your card, but an actual payment. It takes few days after the check out to receive it back. We were called the night before the flight to tell us that there is a problem with the apartment and will be relocated to another one for the same price or cancel and get full refund. Both offered options was much smaller than our initial booking, but we didn't have another option in the last minute. When we arrived, the apartment was prepared only for 2 people and we were 3. I needed to write and call the company to provide us with bedding for the couch and extra towels for the third person. They reacted very fast and send us the requested items. No any compensation for the caused inconvenience of changing the accommodation for a smaller apartment.
10 / 10Outstanding·Aug 2026
Limpio y moderno y ubicación
Es escasa armado, no tenía perchas en los baños y no habían dejado nada en la cocina. Me refiero a té detergente, cosas básicas como así, jabón de ropa para lavar ropa
9 / 10Outstanding·Aug 2026
La ubicación y el confort del apartamento lo mejor
Lo estrictos que son para entrar y salir....las muchas normas que te exigen para abandonar el apartamento, ya que tienen fianza.
Parking is not specified as an available amenity at Waou Urban Home Gran Via III - Corta Duración. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Waou Urban Home Gran Via III - Corta Duración pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Waou Urban Home Gran Via III - Corta Duración?
We found 6 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Map of Centro
Ratings and reviews
7.5 / 10
Good(16 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Emplacement top
Manque de crochets
Grille-pain fait sauter les plombs
Literie et oreillers : bof
7 / 10Good·Sep 2026
The location of the apartment was very good, though we were relocated in the last moment and we didn't stay in the one on Gran Via, but in a much smaller apartment. if we were only 2 of us - me and my husband, it would be great, but the apartment was very small for 3 people
There was a mandatory deposit of 300 euro, which is not just a blockage on your card, but an actual payment. It takes few days after the check out to receive it back. We were called the night before the flight to tell us that there is a problem with the apartment and will be relocated to another one for the same price or cancel and get full refund. Both offered options was much smaller than our initial booking, but we didn't have another option in the last minute. When we arrived, the apartment was prepared only for 2 people and we were 3. I needed to write and call the company to provide us with bedding for the couch and extra towels for the third person. They reacted very fast and send us the requested items. No any compensation for the caused inconvenience of changing the accommodation for a smaller apartment.
10 / 10Outstanding·Aug 2026
Limpio y moderno y ubicación
Es escasa armado, no tenía perchas en los baños y no habían dejado nada en la cocina. Me refiero a té detergente, cosas básicas como así, jabón de ropa para lavar ropa
9 / 10Outstanding·Aug 2026
La ubicación y el confort del apartamento lo mejor
Lo estrictos que son para entrar y salir....las muchas normas que te exigen para abandonar el apartamento, ya que tienen fianza.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
Map of Centro
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Waou Urban Home Gran Via III - Corta Duración. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Waou Urban Home Gran Via III - Corta Duración pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Waou Urban Home Gran Via III - Corta Duración?
We found 6 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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