Details

Living room

Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS

4.8 / 10

(5 Ratings)

$$$$

Apartment in London

3 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Location

city location on map

Reviews

1 / 10

CAUTION

Extremely Disappointing Experience – Apartment Not Provided at Check-in My experience with Battersea Luxe 1BR Sky Suite was extremely disappointing and stressful. I would strongly advise future guests to exercise caution before booking this property. I booked this apartment for 29 October to 3 November 2026, with an agreed check-in time of 3:00 pm. Having travelled all the way from Sri Lanka to London on an approximately 15-hour international journey, I arrived at the property around 1:30 pm, having previously been assured that I could leave my luggage while waiting for the apartment to be ready. Unfortunately, what followed was completely unacceptable. Despite receiving detailed check-in instructions, including a video showing where to collect the key, the key was nowhere to be found. I repeatedly contacted the agent, Regal Realms, but received no proper assistance. Instead, I was given repeated excuses and asked to wait another five or ten minutes. Initially, I was told that cleaners were inside the apartment. Later, I was informed that the previous guest had apparently left the key locked inside. I was then asked to wait until 3:30 pm for someone to bring the key. However, nobody arrived, no cleaners appeared, and we were still unable to access the apartment. Even at approximately 4:20 pm, when someone claiming to be a friend of the property manager eventually arrived, he was unable to provide the key or any meaningful assistance. We also approached the building reception, where we raised concerns about the agent's arrangements and the apparent lack of proper communication with building management. What made this experience particularly frustrating was that the agent had contacted us well in advance to obtain our passport copies and identification documents, so they were fully aware of our booking and arrival. There was absolutely no reasonable excuse for such a complete failure to organize the check-in.

With important family commitments in London, I simply could not afford to waste any more time waiting. I was forced to make an emergency alternative booking through Booking.com and stay at another hotel. To make matters worse, even after I had left and checked into alternative accommodation, the agent continued contacting me and falsely claiming that I had collected the keys and checked into the apartment. This was completely untrue. I never received the keys and never entered or occupied the apartment. My experience was one of poor communication, repeated misleading information, a complete lack of organisation and, most importantly, failure to provide the accommodation at the agreed check-in time. I have raised a formal complaint with Booking.com and provided supporting evidence for investigation. I have been using Booking.com for nearly 15 years and have always trusted the platform when arranging my international accommodation. This experience was deeply disappointing and has seriously affected my confidence in this property and its management. My advice to future travellers: Please think carefully before booking this apartment. Arriving at a property after a long international journey only to find that there is no key, no prepared apartment and nobody available to assist is an experience no paying guest should have to endure. I sincerely hope Booking.com investigates this property and takes appropriate action to prevent other guests from going through the same experience.

10 / 10

Absolutely enjoyed will definitely refer and recommend to all my family and friends see you soon ❤️

Best stay very safe and clean felt like home

Very good interior and clean property

1 / 10

Horrible check in, customer service and landlord response

Location

I had to dig through dirt, shit and dirty under pants to find the key, as the landlord hides then under some plants outside property, stood there 1 hours digging and looking for key no actual response from owner or booking.com

2 / 10

Extremely disappointing and uncomfortable experience — would not recommend this property

Apartment was clean and location was good. Battersea is a great area to live. Bloom west building is also good.

This was one of the worst accommodation experiences we have ever had, especially considering that we booked the apartment for an entire month. 1. Find your key under a roadside planter buried under soil. The problems started with the key collection. We were initially told that the key would be available at the reception/lockbox. However, we were eventually instructed to collect the key from underneath the soil of a planter outside the building, on the roadside. The key drop-off was also supposed to be done at the same location. Leaving a key buried under a roadside planter is completely unprofessional and raised serious concerns about security. 2. Major Safety Lapse - apartment was sublet. At building reception, she was questioned about how she was staying in that apartment. The reception staff told her that the apartment was not permitted to be sublet and that the apartment owner/tenant had apparently listed it on Booking.com despite this not being allowed by the building management. 3. When my wife finally entered the apartment, the AC was not working and the Wi-Fi was also not working. We immediately raised complaints, but it took around 5–6 hours for someone to come and address the issue. Instead of handling the situation professionally, the response was extremely rude and arrogant. We were actually told things along the lines of, “Why do you need AC? Just open the window.” 4. More seriously, we had major security concerns. My wife was staying alone, and because of the way the property was being managed, she did not feel safe. We eventually had to purchase our own additional door latch because we were genuinely worried about people potentially accessing the apartment. Poor security, unacceptable key handling, malfunctioning AC and Wi-Fi, inadequate service, rude behaviour, questionable subletting arrangements and extremely poor complaint handling. We strongly recommend that future guests think very carefully before booking this property.

Photos

Kitchen or kitchenette, Seating area, minibar

Communal lounge/ TV room, TV and multimedia, Living room, Seating area, Evening entertainment

TV and multimedia, Kitchen or kitchenette, Seating area

Living room, Seating area

Communal lounge/ TV room, TV and multimedia, Living room, Evening entertainment

Communal lounge/ TV room, Living room, Seating area

Kitchen or kitchenette, Living room, Seating area, Dining area, minibar, oven

See all properties

Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS

Living room

Kitchen or kitchenette, Seating area, minibar

Living room

Communal lounge/ TV room, TV and multimedia, Living room, Seating area, Evening entertainment

TV and multimedia, Kitchen or kitchenette, Seating area

4.8

(5 Ratings)

"Best stay very safe and clean felt like home"

Verified guest

Don't miss out! Price and availability may change

4.8 / 10

Apartment in London

3 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this apartment rental

Spacious Accommodations

Amenities

Free WiFi/internet

Air conditioning

Pool

Non-smoking

Gym

Heating

WiFi/Internet

Laundry services

Accessible by lift

Fire alarm

Cleaning products

Map of London

city location on map

Ratings and reviews

4.8 / 10

(5 Ratings)

100% verified reviews

10 / 10Outstanding·Nov 2026

Best stay very safe and clean felt like home

Very good interior and clean property

10 / 10Outstanding·Apr 2026

The amenities were incredible 2 swimming pools, 2 fully equipped 24-hour gyms, and a great BBQ area which really made the stay stand out. The apartment itself was spotless, beautifully presented, and great value for money. The bed was extremely comfy, and the balcony view of the London Eye made it even more special. It was also perfect for taking pictures, and I met some amazing people while using the BBQ area. One of the best stays I’ve had and I would definitely stay again.

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

Yes, a swimming pool is available for use at Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS. Enjoy the water!

Is Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Battersea Luxe 1BR Sky Suite Rooftop Pool & Gym by REGAL REALMS?

We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, pool, non-smoking, and gym.

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