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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
5 / 10
Great apartment in terms of location and space, no fan/AC (hot!), loud street noise, parking issues
Location and space were great. Parking lot nearby.
Easy to access the apartment especially given we booked at late notice.
There was no fan and no AC and extremely loud night club type music from close by which meant that to get air flow in the apartment to cool it down we had to leave the windows open, yet with the windows open it was so noisy our family couldn't sleep. The staff did admit they knew this was a problem (just a pity they hadn't fixed it sooner!) and installed the fans they advised us they had purchased. I hope there are fans for subsequent guests.
Parking access was problematic from a payment perspective - we were told which lot to park in (close to apartment which was great) and then informed we had to go to the offices to collect a discount parking voucher. We went to the office but no one answered, so we had to return the next morning. They charged us 20 Euros for a parking voucher to exit the carpark. When we tried to get out of the carpark it did not work and no one was there to assist us. After 15 minutes and phoning the office, we couldn't wait longer for the staff to come from the offices so we just paid using our original ticket which turned out to be cheaper than the 20 Euros 'voucher' ticket. We tried to discuss with the office for a refund of 20 Euros but they did not accommodate our request.
It just felt very messy with multiple trips to the office for a parking voucher that didn't work and 20 Euros spent for no reason.
Staff were responsive to phone calls / messages but in the end we were disappointed about the parking.
6 / 10
Locazione valida, ma finestre su scale e impossibilità di oscuramento completo
La pulizia dei locali
9 / 10
Una notte inattesa a Trento …
Comoda per il centro città, host molto disponibile a risolvere problematiche anche in orario tardo la sera.
Ci sono tante piccole cose che andrebbero migliorate, la struttura è carina e meriterebbe un po’ più di cura.
5 / 10
Pessima esperienza con i gestori.
La struttura in sè si trova in una posizione centrale. E' spaziosa ed è dotata del minimo necessario per la permanenza.
La gestione per l'accesso è stata pessima. Dopo la prenotazione e il pagamento su booking mi è stato inviato un link per poter fare il check-in. Il giorno di permanenza mi è arrivato un altro link per il pagamento della tassa di soggiorno per 4 pax. Ho fatto presente che non potevo pagare perchè in viaggio e ho chiesto la modifica perchè eravamo 3 paganti e non 4 in quanto mio figlio minore di 14 anni. La modifica non è stata fatta ma mi è stato detto che dai 12 anni doveva essere pagata. Affermazione risultata falsa in quanto a Trento la tassa di soggiorno è dovuta dai 14 anni in sù. Arrivati a Trento alle 14.00 ho chiesto via whatsapp se si poteva accedere all'appartamento, in anticipo rispetto all'orario di check-in (15:00). Mi è stato risposto che avrebbero chiesto e mi avrebbero riferito. Ciò non è avvenuto. Siamo stati fuori dall'appartamento fino alle 15.00 e non ricevendo alcun codice per l'accesso ho chiamato l'ufficio preposto che mi ha risposto che se non avessi provveduto al pagamento della tassa di soggiorno non mi avrebbero dato la possibilità di entrare in appartamento. Son dovuto andare personalmente a pagare la tassa di soggiorno in ufficio, in contanti, ma non fidandosi del fatto che mio figlio avesse 13 anni ha mandato un collaboratore a verificare personalmente sulla carta d'identità l'età di mio figlio. Solo dopo tutto ciò il collaboratore mi ha dato il codice di accesso. Purtroppo, però, le operazioni di pulizia dovevano essere completate e alla fine siamo entrati in appartamento alle 15.30 per poi scoprire che non c'era neanche la carta igienica, che dopo messaggio è stata portata soltanto alle 18.00.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Buonconsiglio castle 2rooms GoldenSuitesItaly906. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Buonconsiglio castle 2rooms GoldenSuitesItaly906 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Buonconsiglio castle 2rooms GoldenSuitesItaly906?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and family friendly.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Trentino-South Tyrol
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Buonconsiglio castle 2rooms GoldenSuitesItaly906. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Buonconsiglio castle 2rooms GoldenSuitesItaly906 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Buonconsiglio castle 2rooms GoldenSuitesItaly906?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and family friendly.
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