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Queen Home Serena Burano

7 / 10

Good(4 Ratings)

$$$$

House in Venice

4 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Location

city location on map

Reviews

1 / 10

Beautiful island, but poor cleanliness, difficult check-in and extremely unprofessional management.

The historic character of Burano and the opportunity to spend time with my family on this beautiful island.

Unfortunately, our experience with this property was extremely disappointing. Finding the apartment was unnecessarily difficult. Google Maps directed us to the wrong location, there was no visible sign identifying the property, and the entrance was locked. Without the help of a kind local resident, we would have struggled to find it. The online check-in instructions were sent on our arrival day, while I was traveling from the United States and had no internet access during my flight. Instead of helping us resolve the situation, the manager repeatedly blamed us for not answering calls. The cleanliness was unacceptable. We found numerous ants around the kitchen sink, a dirty refrigerator, kitchen utensils with dried food residue, cobwebs and accumulated dust. There was also no waste bin in the bathroom, and towels were initially provided for only two people despite our reservation for three. On our first evening, the shower only produced cold water despite repeated attempts to adjust it. Hot water became available the following day. A cleaner arrived without prior notice, entered the building using her own key and repeatedly rang our doorbell. She intended to spray insecticide while we were inside with my 15-year-old sister. We declined the chemical treatment without adequate safety information. Most disappointing was the property manager’s attitude. She responded to our complaints with sarcasm and disrespectful remarks, incorrectly claimed that my sister was 17 despite our Booking.com reservation clearly stating she was 15, and dismissed our documented concerns. The historic nature of a building does not excuse poor cleanliness or unprofessional service. We enjoyed our family trip, but the accommodation and the way our concerns were handled fell well below reasonable expectations.

9 / 10

Супер

Двухэтажная красивая квартира, она расположена на острове Бурано, он очень милый, с разноцветными домиками. В квартире было много посуды, что было удобно, так как мы иногда готовили дома. С окна видно канал. Кровати комфортные, есть много шкафов и тумбочек для личных вещей. В общем нам все понравилось, за эту цену в Венеции сложно найти хороший вариант, поэтому соотношения цена/качество хорошее

Какие-то мелкие незначительные нюансы были, но в общем все понравилось

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Queen Home Serena Burano

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Don't miss out! Price and availability may change

7 / 10

Good(4 Ratings)

House in Venice

4 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this house rental

{start_header}Spacious and Pet-Friendly{end_header} {start_body}Queen Home Serena Burano in Burano offers a spacious vacation home with free WiFi. The property welcomes pets, ensuring a comfortable stay for all guests.{end_body}

Amenities

Free WiFi/internet

Air conditioning

Non-smoking

Pets allowed

WiFi/Internet

Map of Venice

city location on map

Ratings and reviews

7 / 10

Good(4 Ratings)

100% verified reviews

9 / 10Outstanding·Oct 2026

Двухэтажная красивая квартира, она расположена на острове Бурано, он очень милый, с разноцветными домиками. В квартире было много посуды, что было удобно, так как мы иногда готовили дома. С окна видно канал. Кровати комфортные, есть много шкафов и тумбочек для личных вещей. В общем нам все понравилось, за эту цену в Венеции сложно найти хороший вариант, поэтому соотношения цена/качество хорошее

Какие-то мелкие незначительные нюансы были, но в общем все понравилось

$$$$

FAQs

Is parking included with this house?

Parking is not specified as an available amenity at Queen Home Serena Burano. For more information, we encourage you to contact the property about where to park.

Is there a pool at this house?

We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.

Is Queen Home Serena Burano pet friendly?

Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Queen Home Serena Burano?

We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and wifi/internet.

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