The Westin Palo Alto

All went well.

All was great.

Loved the location - close to Stanford and to downtown.

Nothing .

Everything was really clean. The staff was the best, especially Caesar! One of the best experiences in a Westin. Breakfast was one of the best as well.

The ice machine was broken....that was it. Nothing else was wrong or bad.

Room - very noisy in hallways at night Breakfast - good Room - clean, well kept. Took a while for air cond. to get going

Eddie (?) at front desk forget about my special order of birthday champagne bottles for the room. He checked the notes to find out that I ordered it well in advance. I was very upset. He was very apologetic. Your office staff did a huge save by writing a personal note of apologies to my wife for ruining our entrance into your room. A special note goes a long way...most people don't need money compensation. The other two staff members at front desk (one tall/thin white youngster) (the other a short black youngster) were outstanding in service and all interactions with us. Hispanic lady at bar for breakfast time was rude.