DoubleTree by Hilton Canton Downtown

Easy location,super clean!

Charge for parking across the street,horrible over priced food,no one would help because we did not directly book with hotel, so no military discount!

Central location for our visit

No parking lot and limited free street parking.

The location and the room as always is comfortable as well as the dine in room service.

The amenities.

The location was cute, building felt secure

I have never stayed at a DoubleTree ever and I was very excited to splurge and have like a mini vacation. Unfortunately, my experience was very poor and I actually left crying. First, I will say my room was very clean and the building has a lot of security features in place like having to use your key card in the elevator at all access doors etc I loved that. The reason I'm writing it low is because the bed for me personally was too hard. I just couldn't get comfortable but again that's more of a personal preference thing the pillows were super soft I just wish the mattresses weren't as firm but again some people prefer a more firm mattress. The worst part of my experience though could have been avoided by simple communication which the staff did not do. When I checked in I was given a breakfast ticket, the Wi-Fi password, and room keys. I was never told that we had to bring those breakfast tickets down with you and turn them in before you eat. I went through the line got my food sat down started eating and a mail server came up to me and asked me if I had a breakfast ticket which I had already purchased with the room and I told him yes I purchased the room with breakfast included for two adults I'm good to go and he kept telling me that he needs my ticket mind you he could have pulled me aside buddy embarrassed me in front of basically a full restaurant in the morning. So I went back to the front desk gave them my room number they did see in fact that I was good to go but what made me really mad was that I asked a lady who was working there where breakfast was and she told me so they let me go all the way over get my food to then embarrass me in front of everybody by almost accusing me like I didn't belong there it was just the tone and how everything was delivered.