clean friendly staff

mandatory valet parking , charging and then needing to tip every time you leave is a bit much . should not be mandatory valet or should not have a fee

Breakfast was good every day. Staff was friendly. Great location. Easy Uber in and out. Nice places to visit and eat nearby. All in all, a great stay

I had no complaints.

Location in short north close to all restaurants is great.

Room size was small. Somewhat pricey too

location

our room was on the second floor and the street noise was very loud

Good breakfast, well maintained

Location was important for us. The beds were amazing and Valet/check in was very nice

Nothing that we didnt like

Location was perfect

No complaints

It's location for what I was coming there to do.

The non English speaking car valet. The constant smell of Marijuana in the hallway outside my room.

Location was great! Right across the street from the North Market. About 8 minutes to Nationwide Arena.

The room could have been tidier. It too bad but definitely noticed a couple of things that were overlooked. All common areas seemed very tidy.

The staff was great and the location was amazing.

The bed was terrible and the pillows were even worse.

It was small and simple.

Some parts of hotel looks old and dirty, for instance carpets at lobby. It is overpriced.

Great location and Clifford is always the best face/personality to have greet you!

location

terrible parking setup and overpriced valet

everyone who worked there was amazing and it was close to the venue I was working at

nothing!

conveniently located

I booked my 2 night stay with booking.com. I was visiting to have a surgical procedure done. I drove from NY (almost 11 hours) I arrived the the hotel around 1am, and I was exhausted. When I got up to my room it smelled horribly if some kind of air freshener or cleaning product. I was so tired I was just going to open the window to air it out and go to sleep. I then realized the windows didn’t open at all. I went downstairs to see if I could switch rooms to something with a window that opens or a balcony, they said they didn’t have any and allowed me to switch to another room. When I got into that room it smelled almost the same. I told them that I didn’t want to stay, because the smell was nauseating. It was now around 2am and I was super exhausted. I called the hotel I usually stay at in the area and they have vacancy (I only tired this hotel because it is in a great location) The manager refused to refund me because she said I was past my cancellation period. I explained to her that obviously I didn’t intend to cancel. That I just drove around 11 hours and it was around 2:30 in the am and it was a huge inconvenience to have to leave and check in somewhere else at that time in the morning, especially being that exhausted, not to mention the expense. She still refused and told me that I had already checked in even though it was for 5 min. Around 45min & another $475 checked into the hotel I usually stay at. Even though I was extremely tired at this point I called booking.com to make sure this was documented. The customer service rep tried to call the hotel to verify that I didn’t stay but they never answered. Here we are over a week later and they still haven’t responded. Booking.com said they need to give them a week to respond before they could refund me. It’s been a week and still nothing. Hopefully I will be able to get refunded anyway. I will be following up again today.