Hampton Inn Indianapolis Northwest - Park 100

Great place with friendly staff

Comfortable room and facilities, friendly staff, great location- I felt safe venturing out with my kids. Pool was warm and a much needed break.

Our visit coincided with softball and little league tournaments, so there were a lot of young adults enjoying their stay. They were a little rowdy and poorly attended in the pool areas which impacted the smaller kids being able to enjoy the water without being splashed and tossed about by the cannonballs and horseplay. The parents were not attending to supervision- but that was not facilities fault.

Great service

Bed was old and not very comfortable.

Fitness center was well-kept and maintained.

Front desk clerk was very unhelpful as I dealt with a booking issue with Booking.com. I was traveling out-of-state for a business conference the following day, and although I had booking confirmations and emails from the Hampton “looking forward to my stay”, the hotel had no record of my reservation, and the clerk couldn’t have been less interested in helping me, telling me I didn’t have any information and that I should just deal with Booking.com for assistance. This was a very stressful experience to begin with, so driving five hours to a city I’ve never been to, only to be told I couldn’t stay in the room I booked well in advance put me in a terrible mood. The clerk only became helpful once a manager got involved, who resolved the lengthy situation in less than five minutes. The moment I get to my room, the tv screen says, “Welcome, IVAN”. People have been getting my name wrong for years, it’s not a big deal, but I’ve worked in customer service for a long time: if you ruin someone’s experience with poor service and tech issues, then it’d at least be a nice touch to get the disgruntled patron’s THREE LETTER NAME RIGHT.