Deplorable

Cleanliness, poor maintained should be out of businesspictures

There is jacuzzi on the pictures, unfortunately there is no jacuzzi in this hotel.

The pool area was really nice and beautiful

There was a lot of false advertisement and old pictures of the hotel that weren’t up to date. They showed a jacuzzi in the picture but it wasn’t there. Also they showed the rooms with microwave and refrigerator but when we arrived we apparently had to request it ahead of time. The food we brought went bad because we had to wait another day for the refrigerator. They also showed paddle boats we could rent but no one was managing it. The restaurant that they showed in the picture was also abandoned. They were really short staffed and our rooms balcony was dirty.

Absolutely nothing

I arrived at this property to find it not only very dirty, in a state of great disrepair, but old , rundown and worn out. Everywhere we laid our eyes needed a wash cloth and fresh paint. There was not a speck of décor anywhere to be found. The big main fireplace in the lobby was no longer in use. Big sign at the check-in counter that said there was no jacuzzi allowed to be used anymore. When asking about the breakfast buffet, we were told that not only there is no more breakfast buffet, but there's not even a restaurant open in the entire place. When asking what time their other restaurant on the property is open until, the Oxhead Tavern, we were told that it had been closed for about 3 years, will probably not ever re-open, and is badly water damaged. Then we asked about the miniature golf.... We were told that it's been demolished and that at some time in the future, the possible plan might be for a ceremonial garden instead. Taking a look at where the mini golf/courtyard area used to be,it looks like a wasteland of gravel and gray dirt. As far as their private little lake area goes, no boats, no paddle boats, no nothing!!! Checked into our room which was such a long long walk away. It was up on the 3rd floor in what seemed like an entirely different wing of the hotel. The ancient rug lining the walls of the elevator was filthy and disgusting with frayed edges everywhere. In fact all the rugs that we looked at and walked on were stained and looked like they were about fifty years old. Our room was a King with a sleep sofa and a balcony. The temperature was about fifty degrees when we walked into the room. Naturally, the 1st thing we did was turn on the heat which was still an antiquated, manual system. I opened the little door to the control panel and it fell right off onto the floor. Trying to make the best of it, we turned on the rest of the lights and prepared to get settled in.

the property was wonderful

everything was closed almost the whole time went to relax and swim during winter but indoor pool and hot tub were closed almost the whole stay restaurant was closed the whole time

Cozy old fashion style

Rooms need updating/bathroom

The location is extremely convenient for a visit to Old Sturbridge Village as well as restaurants to have a meal at. The view from our room was nice as well with a balcony looking towards the water.

The hotel is run down. It has so much potential but there hasn't been any attempt to do anything in awhile it seems. Outside our room there was a big hole in the ceiling. Inside the room the smoke detector was hanging from wires out of the ceiling, the sink in the bathroom was cracked, the drain in the tub was pulled out and sitting on the edge, the popcorn ceiling in the bedroom area was peeling or missing in big patches, and the mattress was an old spring one with a dip that left my back killing me in the morning.

Facility is under private ownership now, they are in the midst of remolding an older facility,lack of staff is really hurting them ,like a lot of companies these days.This is a great place with a lot of amenities.Given they are updating it,is an ongoing process.

No restaurant service,due to lack of staffing,rooms need attention,rugs, plumbing issues etc,Again a work in progress